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East Harlem Natural Gas Detector Frequently Asked Questions

The natural gas detector is a safety device that monitors the air in the area where the unit is installed in your home. If the unit detects a potential natural gas leak in that area, it will beep loudly (similar to a smoke detector) and provide the following audible alarm: “Danger. Gas-leak explosion risk. Evacuate, then call 911.”
Con Edison is distributing natural gas detectors to customers in East Harlem to help enhance gas safety in the communities we serve.
You should install the natural gas detector in an area where gas appliances are used, such as the kitchen. The unit should be located 10 to 15 feet away from gas appliances and about 12 inches from the ceiling. For detailed installation instructions and warnings, see the User’s Manual provided with the unit.

The natural gas detector was designed to be as low-maintenance as possible. If the unit’s alarm is never activated, the battery inside the natural gas detector should last for approximately five years. If the unit’s alarm is activated, the battery will last for less than five years. If the unit begins to sound its low-battery signal—a single intermittent chirp—contact New Cosmos Electric Co. at 1-847-749-3064 to obtain a replacement battery; these batteries are not available in stores.

The manufacturer recommends testing the unit at least once a week and cleaning the unit once a month by gently vacuuming the outside of the unit; do not use water, cleaners, or solvents. For more information on testing, cleaning, and maintenance, see the User’s Manual provided with the unit.

No, the natural gas detector will only detect the presence of natural gas in the area where the unit is installed. It will not detect fire, heat, smoke, or the presence of any other gases, including carbon monoxide (CO).
No, the natural gas detector will only monitor the air in the area where the unit is installed. Natural gas leaks could be present in other areas and/or on other floors of your home or building without reaching the natural gas detector. As such, the unit’s alarm may not sound in the event of a natural gas leak in a remote part of your home or building. Doors or other obstructions may also affect the rate at which natural gas reaches the natural gas detector. You should install separate gas detectors as needed in other areas of your home where natural gas appliances are used.
No, the natural gas detector’s alarm may not be heard in all rooms or situations. Since the natural gas detector is installed in a limited area of your home or building—such as the kitchen, for example— people sleeping or awake in other rooms or on other floors may not hear the unit’s alarm in the event of a natural gas leak. People may not hear the alarm if the sound is at a distance and/or blocked by closed doors and/or other obstructions. Noise from traffic, stereos, radios, televisions, air conditioners, appliances, or other sources may also prevent people from hearing the unit. The unit’s alarm is not intended for people who are hearing impaired.
Yes. Since the unit is powered by an internal battery, the natural gas detector should continue to function during a power outage.
If you have additional questions, you can call 1-800-75-CONED (1-800-752-6633).

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