Skip to Main Content

Frequently Asked Questions About Smart Meters for Property Owners and Managers

You can call us at 1-800-576-2005 to make an appointment that’s convenient for you. Appointments are available Monday through Saturday, from 8 a.m. to 6 p.m.
Property owners, landlords and building managers cannot opt out of a smart meter on behalf of their tenants. If a tenant wants to opt out of a smart meter, they can call us at 1-800-576-2005.

You are required to provide Con Edison and its authorized contractors access to our meters. Learn more in Section 13.1 of our Electric Tariff here.

Excerpt from Con Edison Electric Tariff – Section 13.1

  • "Except as provided in General Rule 6.7, the Customer shall not permit access by anyone, except authorized employees of the Company, to the meters (regardless of ownership), equipment or any other property of the Company, and shall not interfere or permit interference with the same; and the Customer shall be responsible for their safekeeping on the premises. The Company's duly authorized representatives shall have the right of access to the premises of the Customer and to all of the Company's property thereon at all reasonable times for the purpose of reading and testing meters, inspecting equipment used in connection with its service, metering the demand, ascertaining and counting the connected load of the Customer's installation, installing, inspecting, maintaining and replacing, where necessary, its load testing equipment, removing its property, or any other proper purpose except as provided below."
  • "A duly authorized representative of the Company may enter Customer premises at all reasonable times upon exhibiting proper identification and written authority for the purpose of inspecting and examining the meters, pipes, fittings, wires, and other apparatus for regulating, supplying and/or ascertaining the quantity supplied. However, in non-emergency situations, entry to the premises of residential Customers shall be limited to non-holiday workdays between 8 a.m. and 6 p.m., or at such other reasonable times as may be requested by a residential Customer; or between 8 a.m. and 9 p.m. on any day when there is evidence of meter tampering or theft of service."
Aclara Smart Grid Solutions, Precision Pipeline Solutions, and Southern Cross are authorized and insured contractors that have been hired to install smart meters. They will be carrying IDs, which you can ask to see. If you have any doubts, call 1-800-75-CONED (1-800-752-6633) to verify that they’re with us. Our contractors will be wearing masks and taking COVID-19 safety precautions.
Due to the pandemic, we have temporarily suspended some fees. When fees resume, your account will be charged a $100 No Access fee each month that we are unable to access our equipment.

was this information helpful?