Heat Pump FAQ

  • A heating-and-cooling pump (also known as a heat pump) moves the existing heat in the air or ground from one place to another using electric or renewable power. In summer, it moves heat from inside a building to the outside, and in winter it works like an air conditioner in reverse and moves heat from outside into the building.

    Unlike traditional systems that are powered by burning fossil fuels or using electric resistance, heating-and-cooling pumps are very energy efficient—they extract more energy than they consume—and the latest models work reliably even when the temperature outside is extremely cold or hot.

  • We believe heating-and-cooling pumps are a key technology that can provide our customers with added comfort and choice in their homes. Additionally, by converting from more traditional, fossil fuel-heating equipment to air- or ground-source technology, you’ll be able to enjoy the benefits of cleaner, renewable resources to meet your heating-and-cooling needs.

  • Heating-and-cooling pumps are a proven technology and, depending on the particular model, will continue to operate even at extreme outdoor temperatures. For example, one of the performance requirements for a NEEP-certified cold climate air-source heat pump (one of the requirements for Con Edison program eligibility) is a Coefficient of Performance (COP) > 1.75 at 5°F. This means that, for every unit of energy utilized by the system, 1.75 units of heating/cooling energy will be provided. The equipment may see a decrease in efficiency at the extreme temperatures but will continue to heat or cool as intended. For more specific information, please consult either the specific manufacturer or the contractor responsible for installing the equipment.

  • Overall, electric bills may increase due to specific usage patterns and customer behavior. On average, a typical customer may see a decrease in electricity consumption during the summer months (e.g. a mini-split unit replacing a window air conditioner) but an increase during the winter months (e.g. a central air-source pump system offsetting an oil boiler for space heating). Any increase in electricity consumption due to heating use may be offset by decreases in other forms energy consumption, for example, gallons of heating oil (or propane) or therms of natural gas. If, however, your home is currently heated through an electrical resistance system, you may see a decrease in electric consumption during the winter months as well.

  • Depending on the scale of your overall project, your existing Con Edison electric service may need to be upgraded. Additionally, you may also need to upgrade your home’s electrical specifications based on the type of heat pump system you’d like to install. Please consult a licensed electrician to verify your home’s electrical needs prior to installing new heat pump equipment.

    If you are also a Con Edison gas customer, your existing service will not be affected. Depending on your heating-and-cooling pump usage during the winter months, however, you may see a decrease in your natural gas consumption.

  • As long as you are a Con Edison (non–New York Power Authority) electric customer, you are eligible for the new heat pump incentives. Find a participating contractor.

  • NYSERDA is expected to phase out its current heat pump rebate programs on April 1, 2020. To be eligible for a NYSERDA heat pump rebate, you will have to have your system installed before April 1. If you anticipate installing your system after this date, you will be eligible for Con Edison’s new heating-and-cooling pump incentives and will have to process your incentive through Con Edison.

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