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Advocacy Today Conference: Journey Mapping to Improve Customer Experience

Join us for a forum to hear how journey mapping can help you better understand your customers and improve their experience with your organization.

Advocacy Today
Journey Mapping to Improve Client Experience

Thursday, October 25
3 p.m. to 6 p.m.

Prime Produce
424 West 54th Street
New York, NY 10019

Event Details

Join Con Edison and Marcos Salazar, co-founder and executive director of Be Social Change, for a fun, interactive afternoon learning how journey mapping can help you better understand your clients and improve their experience with your organization.

A panel of experts will share insights and best practices so you can:

  • Better understand and optimize your client journey
  • Identify critical pain points and attainable business solutions
  • Build successful change-implementation teams within your organization
  • Make your entire organization client-centric
  • Strengthen your brand by offering a great client experience with every interaction

Small-group mentoring sessions will follow the panel discussion. Enjoy drinks, snacks, and open networking throughout the event.

Attendees will be entered into a raffle to win an iPad!*

PANELISTS

Scott Perl,Partner, McKinsey & Company
Michael Murphy, General Manager, Strategic Operations, Con Edison
Teddy Nieto, Sign-up Journey Project Manager, Con Edison

Interested in attending?

Register Now

Please RSVP by October 15.

Connect With Us
Follow @ConEdison and use #AdvocacyToday to join the conversation!

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*You must be at least 18 years of age to be eligible for the raffle. The raffle is void where prohibited by law. Not open to Con Edison employees or their families.