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Business Energy Pro Frequently Asked Questions

Together with New York State Energy Research and Development Authority (NYSERDA), we aim to transform the energy efficiency market by leveraging smart meter technology to measure energy savings and analyze customers’ energy consumption trends.

With Business Energy Pro, savings are measured based on weather-normalized meter data and aggregated at a portfolio level. The goal of the pilot is to accomplish deeper retrofit savings, provide flexibility and reduce transaction costs for stakeholders, and increase market confidence through a results-based compensation model.

Any small or medium commercial Con Edison customer on Staten Island or in Westchester County with a smart meter installed is eligible to participate in the pilot.

Con Edison will not be providing smart meter data for customer targeting, but we’re exploring options to assist with customer targeting. We will be providing more high-level customer data to the contracted portfolio managers for customer outreach purposes. More details are available in the Awareness Campaign and Marketing section of the Request for Proposal. Smart meter data is only provided to the portfolio manager after the customer consent form is signed and submitted to the software provider.
Business Energy Pro features measure-agnostic approach to provide innovative, cost-effective energy efficiency solutions for customers. Proposed projects have to be comprehensive, beyond single measure to achieve deeper savings. Example of services can include equipment upgrades, building retrofits, behavioral, and retro-commissioning activities.
Business Energy Pro takes a fuel-neutral approach and will compensate the portfolio managers based on portfolio level meter-based savings at a contracted price/mmBTU basis. There is a special emphasis on targeting gas efficiency solutions in Westchester county, therefore natural gas savings during winter peak periods will be paid at a rate of two times the contract price.
Yes, you can propose multiple sub-portfolios as part of one bid package that represent different target audiences and measure mixes.
Yes, except renewable technologies cannot be part of the bid package. Heat pump technologies are allowed.
It is up to you as a portfolio manager to determine what financing or incentives to offer your customers. Con Edison reserves the right to review customer project agreements to ensure customer rights are protected.
Refer to the table on page 21 of the revised request for proposals for guidance relative to minimum required project size based on projected portfolio depth of savings.
A core approach that will be augmented is acceptable. The pilot has been designed to support a comprehensive measure agnostic approach to delivering energy efficiency services to the small/medium business market. Any change that impacts a portfolio manager’s portfolio performance compared to their proposal may result in a contract modification.
A bidder’s response to the request for proposals will be scored based on their knowledge of the small/medium business market and experience working with identified end-use customer groups. Portfolio manager(s) are allowed to expand their offerings to other end-use customers not identified in their original proposal. All marketing to customers must be coordinated with Con Edison to minimize customer confusion. Any change that impacts a portfolio manager’s portfolio performance may result in a contract modification.
Eligible electric customers for this pilot are categorized under service class 2 or 9 (small and medium businesses and multi-family common spaces with 2 to 4 residential units only) or service class 1 (religious institutions only). Eligible gas customers are categorized under service class 2, rate 1. All customers under the same service class are charged at the same rate, as referenced in the rates and tariffs.
“Other” category on page 7 of the revised request for proposals includes, but is not limited to, the following building types: Community, Education, Government, Hospitals, Large Office, and Transportation.
Portfolio manager(s) will not need to identify the Top 500 customers. Once contracted, portfolio manager(s) will receive the eligible customer list (excluding selected Top 500 customer Accounts outlined in the request for proposals).
Portfolio manager(s) should have the ability to accurately collect and maintain project data through a customer relationship management or other data-storage system. Their customer relationship management system will be expected to support specific fields as outlined in the request for proposals to support data format compatibility and project data package upload to the AMV platform.
Con Edison will set up a SFTP portal to support the transfer of eligible customer information to portfolio manager(s).
Portfolio manager(s) can select a service of their choice, such as DocuSign.

Bidders should outline their marketing capability, resources available, and customer acquisition plans in their request for proposals submission. Con Edison and NYSERDA will provide co-branding guidelines. All marketing collateral must be reviewed and approved prior to public release.

Portfolio manager(s) should plan to conduct site visits. QA/QC plans are expected to verify that measures have been installed in accordance with building codes, local permit and licensing requirements. QA/QC requirements should always specify on-site checks where subcontractors have performed the work. NYSERDA and Con Edison also reserve the right to perform inspections to ensure work has been completed in compliance with code and other pilot requirements.
Why is the limit 300 kW average annual demand? Can this limit be increased?
Large multi-family customers are not eligible. The pilot does not place any gas consumption cap on any eligible customer and as a measure agnostic pilot, it is up to the portfolio manager to determine what equipment is the most appropriate intervention package for their customer and building.
The referenced request for proposals graphic on page 7 has been updated to reflect modified customer eligibility. Eligible customers under this pilot include multi-family common spaces with 2-4 residential units under service classes 2 and 9.
Single measure adoption due to a customer’s desire to install is not a disqualifier for a project to be included in a portfolio manager’s portfolio. However, if the implementation of single measure projects becomes a pattern of behavior, then the portfolio manager will be engaged by Con Ed and NYSERDA and may be subject to contract modifications.
Yes, eligible customers can still participate in NYSERDA’s RTEM and Clean Heating and Cooling programs. It is up to the portfolio manager or customer to apply for this separately outside of the pilot.
Portfolio manager(s) as energy efficiency service provider(s) can access and support other program offerings as long as the target customers are not overlapping with this pilot.
The AMV platform will screen all projects on an annual basis to detect energy consumption patterns suggestive of possible NRE activity. Portfolio manager(s) should also monitor their projects’ performance and report any identified NREs.
Yes, the AMV Platform provides portfolio manager(s) with the ability to review individual projects within their portfolio and see those that have been flagged for review based on reported or detected NRE activity.
Changes in either electric or natural gas consumption could trigger an NRE independently. If a fuel switch were to trigger an NRE, the project would be reviewed, and after confirming that the NRE was the result of a beneficial fuel switch, a non-routine adjustment would not be applied to the project.
The pilot evaluation contractor is responsible for processing non-routine adjustments. Non-routine adjustments approvals will be tracked and documented in the AMV Platform and can be viewed by portfolio manager(s) at any time. All project payment adjustments will be calculated by the AMV Platform and are considered binding for contracted portfolio manager(s).
A non-routine adjustments can be applied to electric and/or gas savings. In addition, each portfolio manager(s) contracted payment / energy unit ($/therm and $/kWh) are considered equal or equivalent values.

The AMV Platform will calculate gas savings across projects located in the Westchester area during January and February and submit these for the x2 Gas Kicker payment. Gas Kicker payments are calculated as part of each project’s annual adjustment payment.

Yes, Gas Kicker payments are calculated as part of each project’s annual adjustment payment starting in year 1 and ending in year 3.
Hourly interval in 100 ccf will be provided for all customers with gas AMI data. Monthly data will be provided for all other customers.
Gas Kicker payments are set as a motivating factor for portfolio manager(s). Portfolio manager(s) are encouraged to develop cost-effective and comprehensive packages that will effectively target gas savings in the Westchester area. Portfolio manager(s) should not include any calculation of the x2 Gas Kicker payment in their bid request. This will be calculated during contracting and considered additive.

Con Edison will:

  • Host websites with pilot program details and Green Button Connect enrollment instructions.
  • Launch customer awareness email campaign targeted for eligible customers.
  • Provide information and support to help portfolio manager(s) develop marketing collateral, and handle customer inquiries.
  • Portfolio manager(s) will use cobranding guidelines provided for all collaterals and communications to customers; which should be submitted to Con Edison/ NYSERDA for approval at least 30 days prior to public release.
  • NYSERDA will also launch a small business education campaign (Put Energy to Work) to create awareness of energy efficiency, portfolio manager(s) should coordinate on timing for all marketing campaign with Con Edison and NYSERDA.
  • Portfolio manager(s) have full responsibility for all customer acquisition activities. Con Edison will provide targeting metrics in the customer eligibility list.
Yes, it is possible for a portfolio manager to receive a negative annual adjusted payment if your actual metered savings fall below 50% of predicted savings. If this happens, then the negative value will reduce the applicable portfolio cohort payment. In the unfortunate and unlikely scenario that an entire portfolio cohort payment is a negative value, then it will be assessed against the payment for next quarter.

Contract modification including payment and contract amount may be made if:

  • Less than 25% of expected customers are enrolled by end of year
  • Greater electric or gas savings are achieved than the contracted value
  • Weighted average EUL for the portfolio changes more than 10% from bid submission
There will be no cap for over-performance of portfolios, provided that portfolio manager(s) are submitting projects that are reasonably in keeping with their proposals. However, funding for this pilot will be bounded by the funding currently allocated in NYSERDA's P4P Investment Plan.

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