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Submitting a Meter Reading

Missed our meter reader? Send us your own reading to avoid an estimated bill.

How to Read a Meter With a Digital Display


How to Read a Meter With Dials

An illustration of a a meter with dials display.
  • An illustration of a a meter with dials display, with the meter arrow resting between the numbers "0" and "9."

    RULE 1

    If the arrow is between two numbers, always select the lower number, except when between 0 and 9. In that case, you'd select 9 since the 0 represents 10.

  • An illustration of a a meter with dials display, with the meter arrow pointing at the number "4."

    Rule 2

    If the arrow is on a number. look at the dial to the right. If the right dial points to a number greater than 4, subtract 1. If the dial is between 9 and 0, subtract 1 since the 0 represents 10.

  • An illustration of a a meter with dials display, with the meter arrow pointing at the number "2."

    Rule 3

    If the arrow is on a number, look at the dial to the right. If that dial’s arrow is between 0 and 1, record the number as the arrow indicates.

  • Rule 4

    On the rightmost dial only, if the arrow is pointing directly at a number, record that number.

Need help? Watch this video to learn how to read your meter and report your reading.

Submit Your Meter Reading

Log in, call us, or email us a photo of your meter. Please include your account number in the body of the email, and make sure the numbers on the meter are readable in your photo.

Online

Email

Call 1-800-491-0095*

*Call up to 11p.m. on the scheduled meter reading date, or between 6 a.m.-5 p.m. the following day. 

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