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Con Edison Restores Service to 79,500 Customers Affected by Storm Riley

Company Reminds Customers to Stay Away from Downed Wires

Con Edison’s steady restoration of service to customers who lost power due to Winter Storm Riley continued today and will accelerate on Monday with the addition of more mutual aid crews.

The company’s workers have now restored electrical service to more than 79,500 customers since Riley’s fierce winds began knocking trees into power lines and other equipment.

Con Edison reminds members of the public to stay away from downed wires because they may be live.

In Westchester County, where more than one in every four customers lost service, Con Edison has restored more than 48,000 of the 97,000 affected, leaving about 49,000 still without power. Crews will work around the clock repairing infrastructure and restoring customers.

Debris and fallen trees blocking roads have made the job challenging.

In total, the storm caused 132,000 customer outages in Westchester and the outer boroughs of New York City. It ranks as the fifth most severe storm in company history based on the number of customers affected.

The company expects to have 90 percent of the affected customers restored by Tuesday night.

Con Edison has approximately 700 workers on hand, plus 100 support staff, involved in restoration, line repair, site safety and planning. The company has also arranged for more than 400 mutual aid workers from as far away as Canada, Texas and Wisconsin to help with the Westchester restoration.

The company is in touch with elected and school officials in Westchester for input on what areas should be given priority. Crews give priority to repairs that will provide power to the most customers and to critical facilities, such as hospitals, municipal pumping stations and schools. Then they move on and make repairs to restore smaller groups and individual customers.

Customers can report downed power lines, outages and check service restoration status at or by calling 1-800-75-CONED (1-800-752-6633). When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

Customers who report outages will be called by Con Edison with their estimated restoration times as they become available.

Con Edison offers a number of mobile solutions so you can manage your accounts, report and check the status of an outage, learn energy-saving tips, and more. Text REG to OUTAGE (688243) to sign up for text notifications, and follow the prompts. You will need to enter your Con Edison account number to complete the registration process. Once you've registered, you will not need your account number to report or check the status of a power problem. Or visit us to stay on top of outages and power problems by signing up for text notifications.

Con Edison offers the following storm tips:

  • If you see downed electrical wires, do not go near them. Never attempt to move them or touch them with any object. Be mindful that downed wires can be hidden from view by snow, tree limbs, leaves or water. Always stay away from downed power lines because they could be live.
  • Report downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored. If several appliances start up at once, the electric circuits may overload.
  • Make sure your flashlights and any battery-operated radios or televisions are working. Have a supply of extra batteries. Weather updates and news on electrical service can be heard on local radio and television stations.
  • For more storm tips and preparation, go to Con Edison storm safety.

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information.

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