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Crews Restoring Customers, As Con Edison Prepares For Second Nor’easter

NEW YORK – Con Edison crews and outside utility workers spent another day on the streets and up in bucket trucks restoring service to customers affected by last week’s storm, while the company secured additional out-of-state personnel with another Nor’easter bearing down on the area.

The crews have restored service to 87,000 of approximately 102,500 customers who lost power in Westchester County, the area that took the brunt of the wind, snow and rain that Storm Riley brought.

Con Edison has restored power to 124,000 of the 140,000 customers affected in Westchester County and New York City combined.

The company expects to complete restoration to 90 percent of Westchester customers affected by Riley by 11 tonight. Westchester customers can go to: for information on restoration efforts in their communities.

Meanwhile, the forecast calls for a snowy Nor’easter named Quinn to hit the New York area starting tonight and into Wednesday.  The company reminds residents that the heavy, wet snow may hide downed power lines and people should venture outside with extreme caution.

The snow could bring tree branches into contact with overhead power lines and cause additional outages. The mix of melting snow and road salt can get into the underground electrical delivery system and cause equipment problems and customer outages.

Con Edison will keep many mutual aid workers already on the job in Westchester County and, given the forecast, also has contacted out-of-state energy companies for additional crews.

Con Edison has almost 1,800 people involved in restoring power, line repair, site safety and planning, including 500 mutual aid workers, who are from as far away as Canada, Texas and Wisconsin.

They are focused on doing the job in a way that is safe for themselves and the public.

With all of the remaining debris and a new storm on the way, be wary:

Con Edison reminds members of the public to stay away from downed wires because they may be live.

The company is in touch with elected and school officials in Westchester for input on areas that should be given priority.

The company has strategically deployed the crews to bring customers back into service. Crews first focus on repairs that provide power to the most customers and to critical facilities, such as hospitals, municipal pumping stations and schools. Then they move on and make repairs to restore smaller groups and individual customers.

(To see an animation of how a restoration takes place, go to:

Customers can report downed power lines, outages and check service restoration status at or by calling 1-800-75-CONED (1-800-752-6633)When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

Customers who report outages will be called by Con Edison with their estimated restoration times as they become available.

Con Edison offers a number of mobile solutions so you can manage your accounts, report and check the status of an outage, learn energy-saving tips, and more. Text REG to OUTAGE (688243) to sign up for text notifications, and follow the prompts. You will need to enter your Con Edison account number to complete the registration process. Once you've registered, you will not need your account number to report or check the status of a power problem. Or visit us here to stay on top of outages and power problems by signing up for text notifications.

Con Edison offers the following storm tips:

  • Do not go near downed wires because they could be live. Never attempt to move them or touch them with any object. Be mindful that downed wires can be hidden from view by snow, tree limbs, leaves or water.
  • Report downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, disconnect or turn off appliances that would otherwise turn on automatically when service is restored.  If several appliances start up at once, the electric circuits may overload.
  • Make sure your flashlights and any battery-operated radios or televisions are working. Have a supply of extra batteries. Weather updates and news on electrical service can be heard on local radio and television stations.
  • For more storm tips, go to Con Edison storm safety.

Customers can follow Con Edison on Twitter or like us on Facebook for general outage updates, safety tips and storm preparation information.