Con Edison Ranks First In Survey Of Business Customers
J.D. Power Survey Puts Company at Top of Large Utilities in East -- Business electric customers gave Con Edison the best satisfaction score among large utilities in the East, rating the company high in several important categories, according to a survey.
Con Edison had the highest customer satisfaction score among 11 utilities in its category, according to J.D. Power. The rankings were based on: reliability, corporate citizenship, price, billing and payment, communications, and customer service.
(The J.D. Power announcement is here: http://www.jdpower.com/press-releases/2016-electric-utility-business-customer-satisfaction-study)
“In today’s competitive business environment, reliability and responsiveness are more important than ever before,” said Craig Ivey, the president of Con Edison. “We work with our customers every day to help them manage their usage and get the products and services they need. We’re pleased with the survey results, but will strive to do even better.”
Con Edison is in the final year of a four-year, $1 billion program to protect its equipment from severe weather events and prevent outages. The company’s analysis shows the improvements – which include smart switches, raising equipment, building walls around equipment, and other measures – have prevented more than 70,000 customer outages.
The survey was based on responses businesses provided in online interviews and rated each utility on a 1,000 point scale. Con Edison had a score of 728. To be placed in the category of large utilities, a utility had to have at least 85,000 business customers.
J.D. Power said customers gave utilities their highest scores in eight years due to increased satisfaction with companies’ communications, corporate citizenship and pricing.
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Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $13 billion in annual revenues and $45 billion in assets. The utility provides electric, gas and steam service to more than 3 million customers in New York City and Westchester County, New York.