Serving Con Edison Customers is a Family Tradition For Winner of Company’s Highest Honor
" Diane Miskiewicz’s late father George Miskiewicz would be beaming with pride these days. And her grandfather Martin Miskiewicz and uncle Tom Miskiewicz would be sporting smiles just as big.
"George, Martin and Tom all had long careers with Con Edison, helping the company fulfill its mission of providing safe, reliable energy service to New Yorkers.
Now, Diane is carrying on that tradition. Diane has been named a winner of Con Edison’s highest honor, the Living Our Values Award, for exemplifying the company’s values of service, teamwork, excellence and community service.
“For the past 44 years, Diane Miskiewicz has been a devoted, energetic and loyal employee of Con Edison,” said Robert Schimmenti, Con Edison’s vice president for Engineering and Planning. “She has helped thousands of customers resolve issues. That shows her passion and dedication to our customers and company.”
Miskiewicz, a Somers resident who works as a senior office assistant in Rye, was among six employees of Con Edison and Orange and Rockland Utilities Inc. chosen.
She said she can’t help but think of how her dad, grandfather and uncle would feel seeing her chosen.
“I’m sure they’d be very happy,” she said. “Con Edison was their life. They loved to talk about the company and their jobs. Everything was Con Edison, Con Edison.”
Miskiewicz’s job is to help customers resolve claims they file with the company. She works with numerous departments to make sure the claims are handled fairly and quickly.
Miskiewicz shows her dedication to Con Edison customers every minute she’s on the job – and sometimes even while she’s on vacation.
Several years ago, Miskiewicz returned home after a vacation and got a phone call from a customer who had looked up her home number because he recalled how helpful she had been to him in the past.
The customer was worried because he had lost power during a major storm and his son was scheduled to get married at the house in less than a week. Miskiewicz took down the information and promised she would try to help.
Miskiewicz spoke with Con Edison personnel working on restoring power and explained the customer’s plight. Thanks to her efforts, the customer had power before the wedding.
The customer was so impressed with Miskiewicz’s professionalism that he offered her a job at his company. She told him she was flattered, but added: “Thank you, but I could never leave my job at Con Edison. My customers need me.”
Miskiewicz also contributes to her community when she’s not at work. For 30 years, she has helped raise money for Rosary Hill Home in Hawthorne, NY. Rosary Hill is a free nursing facility for patients with cancer who cannot afford care. It runs on donations.
She also volunteers at her church, St. Joseph’s Catholic Church in Somers. She has helped with many Con Edison charity drives, including the annual toy, coat, food and book drives.
In nominating Miskiewicz for the award, Christine Melovitz-Goh and Thomas Cuccia, who work in Construction Management Street Operations, wrote: “She is honest, hardworking, compassionate and giving. Diane does not have a bad bone in her body and would give anyone the shirt off her back to help them. She gives so much of herself helping others and is an inspiration.”"
Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $12 billion in annual revenues and $41 billion in assets. The utility provides electric, gas and steam service to more than 3 million customers in New York City and Westchester County, N.Y. For additional financial, operations and customer service information, visit www.conEd.com, our green site, www.coned.com/waystosave, or Facebook at Con Edison.