New Fairfield, Conn. Resident Wins Con Edison’s Highest Award
A New Fairfield, Conn. man who leads Con Edison’s efforts to support low-income customers struggling to pay their energy bills has won the company’s highest honor for his professional achievements and volunteer work in his hometown.
Robert Buck earned the “Living Our Values” award, which the company bestows on employees who best embody dedication to customer service, teamwork, integrity and commitment to the community.
Buck, a section manager in Con Edison’s Customer Operations department, manages the group that runs programs that provide discounts to 450,000 low-income customers. He leads the company’s efforts to connect needy customers with public assistance agencies that can help them pay their bills.
“I feel privileged to have a job gives me the chance to have a real impact on people’s lives,” Buck said. “I think my work, like all the work we do here at Con Edison, helps keep the New York region vibrant. That’s a source of pride for me.”
Buck, who joined Con Edison in 2002, has earned universal respect from his peers with his knowledge, work ethic and respectful demeanor, said his supervisor, Michael Murphy, a general manager in Customer Operations.
“Rob is excellent at identifying areas where we can make changes that will benefit our customers and company,” he said. “He seeks and accepts responsibility and ensures that everyone who works on a project is heard and understands that he appreciates their contributions. His management style makes others feel comfortable working with him or going to him for advice.”
Among Buck’s accomplishments is his work with public assistance agencies to automate payments the agencies make on behalf of customers. With the improvements, payments credit to accounts more quickly. That takes pressure of a customer who had fallen behind on payments.
He also developed a program under which Con Edison sends e-mails to customers who have fallen behind on payments. The e-mails provide information on options the customer has.
He is so expert on regulations Con Edison must follow that colleagues joke that he must carry a state manual with him at all times.
Buck is a Cub Scout leader in New Fairfield, overseeing programs that serve 100 children from grades one to five. He devotes many of his weekends to organizing Cub Scout activities and participating in events.
He and his wife, Grace, have a son and a daughter.
Buck served in the U.S. Navy from 1996 to 2002 as a nuclear machinist mate first class and was stationed onboard the USS Connecticut at the submarine base at Groton, Conn.
Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation's largest investor-owned energy companies, with approximately $12 billion in annual revenues and $48 billion in assets. The utility provides electric, gas and steam service to more than three million customers in New York City and Westchester County, New York.