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Storm Safety

Stay safe during bad weather

Keep these tips in mind after a storm or power outage.

Power Lines

DO NOT touch a fallen power line or any other electrical equipment. Keep children and pets away from all fallen wires. If you see downed power lines or fallen wires please contact us immediately at 1-800-75-CONED (1-800-752-6633).

If a power line falls on a car or vehicle you're in, don't get out, and don't touch anything outside it. The vehicle's rubber tires will provide insulation and protect you until help arrives. Wait for police, fire, or emergency service workers.

DO NOT touch or try to fix any power lines, electrical equipment, or wires on your own. If you notice a problem, call us at 1-800-75-CONED (1-800-752-6633).


Before connecting a portable generator, you must disconnect your internal electric wiring from Con Edison's service by opening the main circuit breaker switch or other main disconnect device. Neglecting to do this can endanger the lives of workers making repairs, damage your electric circuits, or cause a fire. Any permanently installed emergency generator must be installed by a qualified electrician and inspected by Con Edison. If you have questions about installing an emergency generator, please call the phone number on your bill and ask to speak to a commercial service representative.


If your power goes out, disconnect any appliances that would automatically turn on when power is restored. This includes furnaces, electric water heaters, television sets, computers, and other large and small appliances. If you like, you can leave a single lamp turned on to alert you that power has been restored. Once your service has been restored, plug in appliances one at a time.


If a major storm strikes in winter, your home will remain warm for a time even if power is disrupted. If you have a fireplace, burning wood or logs made of newspapers will help. DO NOT burn charcoal indoors or use your gas oven to heat rooms - both practices can cause a build-up of carbon monoxide. If water pipes are in danger of freezing, turn on the faucets slightly. Running water will not freeze as quickly. If it seems likely your home will be without heat for a long time, the pipes should be drained.


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