New for 2013
Cigna is proud to announce the release of the myCigna Mobile App. You can download this free, personalized smartphone app for Android and iOS devices. With the app, you can now do your Cigna-related business on the go. Get your medical ID cards, check account balances, review medical claims, locate doctors and hospitals, compare prescription drug costs, and more. The information is presented in real-time, offering you the most accurate, up-to-date account information available. Cigna will continue to make enhancements to the app throughout the year, so be on the lookout for more announcements!
What new features will the myCigna.com mobile website offer to customers in January 2013? I know that you currently do not offer Cigna Dental, Pharmacy or Disability but I wanted you to be aware of all features available:
- Dental and Pharmacy claims, HCP Directory, and ID Cards.
- Coverage/Benefit information for medical, pharmacy, dental, and disability.
- Prior year account balance details.
- Health Wallet - add contacts from directory, view recent claims and bookmarks, add other insurance, add medications and health risks.
Medicare eligible retirees will be enrolled in the CVS/Caremark drug plan under SilverScript. You need to do nothing. The company will automatically enroll those Medicare eligible retirees in SilverScript.If you have questions, concerns or issues concerning enrollment in the retiree drug program SilverScript, please call their Customer Care department at 1-855-702-1187
ID cards will be issued for each individual person enrolled in SilverScript. In addition, CVS/Caremark will issue individual ID cards for those who are not on Medicare and will be continued on the "commercial" CVS/Caremark drug plan.
The Power of Your Benefits - Plan Year 2013
2013 Retiree Enrollment
Covered employees or retirees calling CIGNA on a dependent’s behalf will need to complete and mail one of the forms attached. The address listed on the form. These forms can be found on both CIGNA.com and my.Cigna.com where customers will go to the locate section and choose forms. Once in member forms, scroll down to Privacy Forms and then search for the attached.
Personal Representative Request Form - The purpose of this form is to enable another individual to act on behalf with respect to making decisions about your health benefits, requesting and/or disclosing your private health information, and exercising all of the rights you have under your health benefit plan. If a Personal Representative is designated, the address on file will change to the Personal Representatives and all information will be sent to them. Authorization for disclosure of
Private Health Information Form - Completion of this form allows someone to call on a customers behalf and we disclose personal health information.