Con Edison Internet Privacy Statement
Con Edison has created this privacy statement to help you understand how we collect and use information when you visit www.coned.com:
How We Protect Your Privacy
Personally identifiable information that you voluntarily submit (customer information) is used solely for Con Edison's purposes. We do not sell or otherwise share customer lists, and will not disclose your customer information to third parties that may want to market products or services to you. We may, however, need to share specific information with third-party business partners or contractors when that information is required in order to answer your inquiry, to fulfill your request for a product or service, or to otherwise conduct our business with you, including the collection of payment from you.
Con Edison is part of the critical infrastructure of our nation, and we take our responsibility to protect our systems seriously. We work with our governmental and other partners to help protect our property and our nation. Any correspondence that you send to Con Edison in electronic form, including e-mail or any forms that you complete and transmit through this website, may be monitored for suspected illegal activity. In addition, though we make every effort to preserve user privacy, we may need to share information, including personal information, with our governmental and other partners to help detect, deter, and prosecute suspected criminal activity. We also disclose personal information when required by law or to comply with a judicial proceeding, a subpoena, a court order, or other legal process or request, to defend our rights and property, to investigate suspicious activity, and otherwise in connection with legal proceedings and investigations.
Con Edison has implemented policy guidelines and security features to access specific customer-account information and to help safeguard customer-specific account information from unauthorized access or improper use.
Information We Gather When You Use Our Site
Con Edison uses software to automatically collect non-personal information about your visit for statistical purposes. This information, such as the name of the domain from which you access the Internet, the date and time you access our website, and the information you view while visiting our website, is used to measure the use of our site, to improve its content, and to diagnose and correct technical problems.
Con Edison gathers and uses customer information in order to inform you of products and services, for billing purposes, and to resolve problems. Correspondence that you send, including e-mail, or forms you fill out to request products, services, or information, may require personal information such as your account number, home or business address, e-mail address, telephone number, or other specific information. We use this information to respond to your requests and to transact business with you.
Some of our Web site pages may use "cookies" – small amounts of data that a website can send to you and that is stored on your computer. Cookies allow our website to provide you with customized information, or they may recall data so you don't have to retype it. We may use session ID cookies, which terminate when you close your Internet browser, or persistent cookies, a small text file stored on your computer's hard drive for an extended time. Persistent cookies can be removed by following Internet browser help file directions.
Periodically, we administer online surveys to gather information about your use of energy and related products and services, or to obtain your views on the usefulness of our website. Participation in our online surveys is voluntary. If you choose to participate, the information you provide will be used to improve our site and the products and services we offer to you.
Links to Other Sites: Please note that our website contains links to other sites. We provide links that we think will be of interest or benefit to our customers and others who visit our website. While we strive to provide links to sites that share our respect for our customers, we are not responsible for their content or their privacy practices.
Children's Privacy: While we maintain energy-related educational content directed at children under the age of 13, our site does not collect or maintain personal information from children under the age of 13.
Corrections to Your Customer Information: If you believe any of your customer information that we collect or maintain is incorrect, please write to us at: 4 Irving Place, New York, N.Y. 10003; Attn: Executive Action Group, 9th Floor, or contact us at corpcom@conEd.com.