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Con Edison Media Relations
November 7, 2012
1:50 p.m.

CON EDISON RESTORES 900,000 CUSTOMERS; WORKING TO HELP CUSTOMERS WITH DAMAGED EQUIPMENT

Utility Prepared For Another Storm On Its Way

NEW YORK – With a Noríeaster bearing down on Con Edisonís service area today, thousands of company and out-of-state utility workers battled to restore thousands of customers without power from Hurricane Sandy.

While more than 90 percent of the nearly 1 million customers affected by Sandy have been restored, the company continued efforts to restore the approximately 70,000 customers whose equipment can be safely re-energized. In addition, the company is working with the New York City Buildings Department to expedite the restoration of about 20,000 customers in Staten Island, Brooklyn and Queens whose own electrical equipment was damaged by flooding and cannot be safely re-energized without repairs and an inspection by an electrician.

Customers requiring inside-the-premises electrical work are not listed on the Con Edison Outage Map or included in the total number of outages reported by the company. Con Edison and the New York City Buildings Department are collaborating to guide customers through the process of repairing their own equipment. For information, click here: http://www.coned.com/es/Energy-Services-Flyer.pdf

Con Edisonís army of employees, mutual aid workers and contractors have restored service to about 910,000 customers since Hurricane Sandyís storm surge flooded underground electrical equipment and fierce winds toppled trees into power lines. As of 1 pm., the company reported these customer outage numbers: 12,500 in Queens, 10,400 in Brooklyn, 4,200 in the Bronx, 3,500 in Staten Island and 450 in Manhattan.

In Westchester, there were about 39,000 customers out of service and some communities were hit particularly hard by tree damage, downed wires and road closures.

The company is also bracing for another storm. A Noríeaster packing rain and heavy winds is expected to hit the Greater New York region. It could knock trees into power lines, causing more outages. The new storm could delay Con Edisonís customer restorations. Crews repairing overhead equipment cannot work safely in high winds.

Con Edison continues to urge customers in Mid- and Lower Manhattan who were affected by Hurricane Sandy outages to conserve energy as much as possible while crews work to reinforce the underground electric system. Customers can help by refraining from using non-essential appliances such as washers and dryers. Con Edison is in contact with building owners to encourage limiting use of certain elevator banks or other electrical equipment.

The safety of customers and workers is Con Edison's number one priority. Crews have been responding to more than 100,000 downed wires and are working with emergency services personnel to open blocked roads.

Customers can report downed power lines, outages, and check service restoration status by computer or mobile device at www.conEd.com. They also can call 1-800-75-CONED (1-800-752-6633). When reporting an outage, it is helpful if customers have their Con Edison account number available, if possible, and report whether their neighbors also have lost power. Customers who report outages will be called by Con Edison with their estimated restoration times as they become available.

The company urges customers to pay close attention to reports from city and municipal officials. Important information will be posted on www.conEd.com. For instructions on how to report an outage, click here: http://bcove.me/6sx1yox5

Con Edison offers the following safety tips:

  • Never operate a portable electric generator indoors or in an attached garage. Be sure to place the generator outside where exhaust fumes will not enter into enclosed spaces. Only operate a generator outdoors in a well-ventilated, dry area, away from air intakes to the home. The generator should be protected from direct exposure to rain and snow.
  • Use extreme caution before going into a flooded basement. Know whether there are electrified services or unsanitary conditions and wear high rubber boots. Also, know how deep the water is and probe it with a wooden stick, if necessary, to gauge the depth. Keep children out of basements where there is water.
  • Do not go near downed wires. Treat downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
  • Report downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you're in it, stay inside the vehicle and wait for emergency personnel.
  • If you have power, charge your cell phones, lap tops and other mobile devices, so that they’ll work if you do lose power.
  • If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored.
  • Check to make sure your flashlights and any battery-operated radios are working.  Also, make sure you have a supply of extra batteries. Weather updates and news on power outages can be heard on most local radio and television stations.

The company is in constant communication with the New York City Office of Emergency Management and the Westchester County Department of Emergency Services and company personnel are working closely with city and municipal emergency officials. Con Edison is also getting strong assistance from numerous state and federal agencies.




 


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