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Con Edison Media Relations
November 4, 2012
9:45 a.m.



Thousands of Mutual Aid Crews in New York

NEW YORK – Con Edison has repowered more than 727,000 customers, or more than 75 percent, of all those who lost electricity since Hurricane Sandy pounded New York five days ago.

As of 9:30 a.m. today, Con Edison said approximately 210,000 customers were without electricity, out of an estimated 940,000 affected. Con Edison expects to have the vast majority of those impacted by the storm restored by next weekend.

"The men and women of Con Edison, along with thousands of utility workers from around the country, are working with determination and professionalism to put our customers back in service," said Craig Ivey, president of Con Edison. "We are running an aggressive, coordinated restoration campaign in response to the worst storm ever to hit New York. We will continue working around the clock until every home and business owner whose equipment was not damaged by the storm has power."

More than 2,000 utility workers from as far away as California are working in New York City and Westchester County to assist in restoration efforts. More than 300 additional outside utility workers are scheduled to arrive in New York today. Since Friday, Con Edison has been building two new base camps in FDR State Park in Yorktown Heights and at the Queens Hall of Science to host the out-of-town crews.

Con Edison already had camps and staging areas at Rye Playland in Rye, Citifield in Queens, and Miller Field in Staten Island.

The safety of customers and workers remains Con Edison's No. 1 priority. Crews have been responding to more than 100,000 downed wires in New York City and Westchester County. The company is working closely with emergency services personnel to open blocked roads and streets.

Customers can report downed power lines, outages, and check service restoration status by computer or mobile device at They also can call 1-800-75-CONED (1-800-752-6633). When reporting an outage, it is helpful if customers have their Con Edison account number available, if possible, and report whether their neighbors also have lost power. Customers who report outages will be called by Con Edison with their estimated restoration times as they become available.

The company is advising its customers to pay close attention to reports from city and municipal officials. Important information will be posted on the company's website,

For instructions on how to report an outage, click here:

Con Edison offers the following safety tips:

  • Never operate a portable electric generator indoors or in an attached garage. Be sure to place the generator outside where exhaust fumes will not enter into enclosed spaces. Only operate a generator outdoors in a well-ventilated, dry area, away from air intakes to the home. The generator should be protected from direct exposure to rain and snow.
  • Use extreme caution before going into a flooded basement. Know whether there are electrified services or unsanitary conditions and wear high rubber boots. Also, know how deep the water is and probe it with a wooden stick, if necessary, to gauge the depth. Keep children out of basements where there is water.
  • If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
  • Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you're in it, stay inside the vehicle and wait for emergency personnel.

The company is in constant communication with the New York City Office of Emergency Management and the Westchester County Department of Emergency Services and company personnel are working closely with city and municipal emergency officials.


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