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Con Edison Media Relations
November 2, 2012
11:15 a.m.

Hurricane Sandy Update


NEW YORK – Con Edison has restored electrical service to 84,000 Staten Island customers who were knocked out of service by Hurricane Sandy.

1031SIResponseSTILL2More than 139,000 Staten Island customers were affected by Hurricane Sandy’s wrath and several reports call the city’s southernmost borough “the epicenter” of Sandy’s fury in New York City.

Con Edison and out-of-town crews are working around the clock to restore the remaining customers. There are more than 100 personnel from Chain Electric from Louisiana who will assist with the island’s restoration. Take a look at Con Edison crews in action on Staten Island:

Con Edison crews are nearly two-thirds of the way to restoring the Island’s customers affected by Sandy. Utility truck access to downed power lines challenged restoration in many areas. More than 900 wires were toppled and many streets were impassable due to flooding, fallen trees or other debris.

Con Edison is marshalling resources from near and far to conduct the largest customer restoration in its history. Contractors and mutual aid crews have been arriving or are en route from as far away as California. Crews specializing in tree cutting, repairing overhead lines and underground equipment, as well as damage assessment have been assigned.

Con Edison continues system-wide restoration efforts for approximately 570,000 customers in both New York City and Westchester County without power.

Customers can report downed power lines, outages, and check service restoration status by computer or mobile device at They also can call 1-800-75-CONED (1-800-752-6633)When reporting an outage, it is helpful if customers have their Con Edison account number available, if possible, and report whether their neighbors also have lost power. Customers who report outages will be called by Con Edison with their estimated restoration times as they become available.

The company is advising its customers to pay close attention to reports from city and municipal officials. Con Edison is providing updates through the media as the storm restoration continues. Important information will be posted on the company’s website,

For instructions on how to report an outage, click here:

Con Edison offers the following safety tips:

  • Use extreme caution before going into a flooded basement. Know whether there are electrified services or unsanitary conditions and wear high rubber boots. Also, know how deep the water is and probe it with a wooden stick, if necessary, to gauge the depth. Keep children out of basements where there is water.
  • Do not go near downed wires. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water. Report downed wires to Con Edison and your local police department immediately.
  •  If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  • Weather updates and news on power outages can be heard on most local radio and television stations.
Con Edison is in constant communication with the New York City Office of Emergency Management and the Westchester County Department of Emergency Services and company personnel are working closely with city and municipal emergency officials.


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