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Con Edison Media Relations
October 30, 2012
11:30 a.m.

Hurricane Sandy Update

CON EDISON ASSESSING DAMAGE, MAKING REPAIRS TO RESTORE POWER

NEW YORK – Con Edison is assessing damage and restoring service after Hurricane Sandy toppled trees and flooded underground equipment in the most devastating storm in company history.

The company estimates that customers in Brooklyn and Manhattan served by underground electric equipment should have power back within four days. Restoration to all customers in other areas served by overhead power lines will take at least a week.

As of 11 a.m., the company reported approximately 780,000 customers without electrical service. That included about 250,000 customers in Manhattan, 180,000 in Westchester County, 108,000 in Queens, 109,000 in Staten Island, 87,000 in Brooklyn, and 45,000 in the Bronx.

The outages were roughly split between the company's underground and overhead systems. The company has already restored power to approximately 140,000 of the 930,000 customers impacted at some point by the storm.

In overhead areas, many roads are blocked by fallen trees or flooded. Restoring electrical service to underground equipment demands cleaning all components of sea water, drying and testing to make it safe to restore power.

The previous record number of storm outages in Con Edison territory occurred last year, when Hurricane Irene caused about 203,000 customers to lose service.

In addition to the 250,000 electric customers without electricity in Manhattan, every steam customer south of 42nd Street lost service. In some cases, Con Edison disconnected steam customers to protect the system from flooding conditions. The restoration times of those customers is still being evaluated.

Customers can report downed power lines, outages, and check service restoration status by computer or mobile device at www.conEd.com. They also can call 1-800-75-CONED (1-800-752-6633). When reporting an outage, it is helpful if customers have their Con Edison account number available, if possible, and report whether their neighbors also have lost power. Customers who report outages will be called by Con Edison with their estimated restoration times as they become available.

The company is advising its customers to pay close attention to reports from city and municipal officials. Con Edison will continue to provide updates through the media as the storm moves closer. Important information will be posted on the company's website, www.conEd.com.

For instructions on how to report an outage, click here: http://bcove.me/6sx1yox5

Con Edison offers the following safety tips:

  • If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
  • Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you're in it, stay inside the vehicle and wait for emergency personnel.
  • If you still have power, charge your cell phones, lap tops and other mobile devices, so that they'll work if you do lose power.
  • If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored.
  • Check to make sure your flashlights and any battery-operated radios are working. Also, make sure you have a supply of extra batteries. Weather updates and news on power outages can be heard on most local radio and television stations.
  • Avoid opening your freezer to see if food is still frozen. Every time you open the door, room-temperature air enters and speeds the thawing process. Most fully loaded freezers will keep food frozen for approximately 36 to 48 hours; half-full freezers will keep food frozen for approximately 24 hours.

The company is in constant communication with the New York City Office of Emergency Management and the Westchester County Department of Emergency Services and company personnel are working closely with city and municipal emergency officials.


 


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