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Con Edison Media Relations
For Immediate Release: September 1, 2011
7:00 a.m.



NEW YORK – Con Edison crews, working around the clock since Hurricane Irene whirled and slashed through New York City and Westchester County, have restored electric service to 96 percent of the company’s storm-affected customers.

Con Edison is on pace to have nearly all its Westchester County customers back in service by late Thursday night. Nearly all New York City customers were restored by Tuesday evening.

In Westchester, the communities with the highest number of customers still without power due to the storm include North Castle, Cortlandt, Mount Pleasant, and New Castle. About 7,400 of the 93,000 customers in Westchester originally affected remain without power due to the storm.

The company has continued its practice of restoring service lines that will provide power to the most customers as quickly as possible, then moving on to restore smaller groups and individual customers who are still without power.

About 180,000 of the 187,800 customers in New York City and Westchester County who lost power as a result of the storm now have had service restored.

Hurricane Irene’s fierce winds knocked trees into power lines, poles and transformers, causing more power outages in Con Edison’s service area than any other storm in history. The previous high was 173,000 customer outages from a March 2010 nor’easter. Con Edison updates outage numbers every 15 minutes on

The company is receiving assistance from utility crews from various states, including Louisiana, Texas, Colorado, Kansas, Mississippi, Michigan, Illinois and Wisconsin.

Con Edison is reminding customers of important safety messages:

  • Treat all downed wires as if they are live.
  • Avoid standing water or puddles, which may hide downed wires.
  • Report all downed wires to Con Edison and local police departments immediately.

Customers can use their mobile devices, as well as computers, to report power interruptions or service problems at They also may call Con Edison at 1-800-75-CONED (1-800-752-6633).

The company is working closely with the New York City Office of Emergency Management, the Westchester Office of Emergency Services and other emergency officials to monitor and respond to the effects of Hurricane Irene.

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