Con Edison Media Relations
CON EDISON'S CLOSING IN ON FULL CUSTOMER RESTORATION FOLLOWING STORM
NEW YORK – Con Edison is in the final stretch of the customer restoration that began after last Thursday’s
destructive rain and windstorm and expects to meet its goal of having all customers back in lights by late
Crews will remain in the streets tonight until the approximately 300 customers in Queens who are still out of power due to the storm are restored. Crews will continue to work the next few days and nights to repair all the other remaining storm-related damage to our overhead system.
The storm caused substantial damage to Con Edison’s overhead electrical system. Winds of up to 125 miles per hour drove trees into power lines, poles and other equipment. The damage was particularly severe in Bayside, Flushing, Jamaica, Maspeth, Middle Village, and Rego Park.
“Recovering from tornadoes is something you'd expect to do in Kansas, not New York City,” said Craig S. Ivey, the president of Con Edison. “But we mobilized quickly, requested aid from other utilities and put hundreds of crews in the streets around the clock. We thank our crews, our fellow utilities and city agencies for their great work, as well as our customers for their patience.”
Though the restoration effort is coming to completion, Con Edison urges any customers who are still experiencing service problems to call 1-800-75CONED (1-800-752-6633). Customers can also report power interruptions or service problems as well as view service restoration information online at www.conEd.com and on their cell phones and PDAs. When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.
Con Edison will continue to distribute dry ice to customers until 6 p.m. today. The distribution is taking place at Crocheron Park at 215th Place and 33rd Road in Bayside. There is also a customer service van and personnel at the location to answer questions.
Instructions for the safe handling and disposal of dry ice are printed on the bags. Dry ice is frozen carbon dioxide and should be used only in well-ventilated areas. Keep children and pets safely away.
In the event of severe outages, primary distribution feeders are restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services, lines serving a single home, are restored as crews become available.
Safety remains a concern. Con Edison puts the safety of the public and its own employees above everything else during a restoration campaign. The company offers the following storm safety tips:
The company is maintaining close contact with the New York City Office of Emergency Management and other city agencies to coordinate storm response as necessary.