Consolidated Edison Company of New York newsroom header image


Translate the page


Con Edison Media Relations
For Immediate Release: September 18, 2010
8:00 a.m.

Company Has Restored 34,000 Customers Since Storm

NEW YORK – Con Edison will distribute dry ice at three locations in Queens today to help customers who lost power due to the violent rain and windstorm that struck Thursday.

The dry ice will be distributed from 8 a.m. to 8 p.m. at: Cunningham Park by Union Turnpike and 195th Street. in Fresh Meadows; Juniper Valley Park at Juniper Boulevard South and 80th  Street in Middle Village; and Memorial Park at 149th Street and 25th Avenue in Flushing. There will also be a customer service van and personnel at each location to answer questions.

Instructions for the safe handling and disposal of dry ice are printed on the bags. Dry ice is frozen carbon dioxide and should be used only in well-ventilated areas. Keep children and pets safely away.

The company has restored electricity to 34,000 (about three quarters) of the 45,000 customers who lost power. The company is on pace to meet its goal of restoring service to all the affected customers by the end of the weekend.

The storm brought tornado-force winds that toppled trees into power lines. The storm hit several sections of Queens particularly hard. They included Bayside, Flushing, Jamaica, Maspeth, Middle Village, and Rego Park.

Con Edison responded by putting extra crews in the streets around the clock. By today, the company will have more than 300 crews, including 95 from neighboring utilities, working to restore customers. At 8 a.m. today, crews were working to restore power to the approximately 11,000 customers who remained out of service.

Customers are urged to call Con Edison immediately to report any outages at 1-800-75-CONED (1-800-752-6633). Customers can also report power interruptions or service problems as well as view service restoration information online at and on their cell phones and PDAs. When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

In the event of severe outages, primary distribution feeders are restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services, lines serving a single home, will be restored as crews become available.

Con Edison offers the following safety tips:

  • If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water. Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you're in it, stay inside the vehicle and wait for emergency personnel.
  • If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored. Leave at least one light switch in the on position to alert you when power has been restored.
  • Check to make sure your flashlights and any battery-operated radios or televisions are in working order. Use candles and oil lamps with care. Also, make sure you have a supply of extra batteries. Weather updates and news on restorations of electrical service can be heard on most local radio and television stations.
  • Avoid opening your freezer to see if food is still frozen. Every time you open the door, room-temperature air enters and speeds the thawing process. Most fully loaded freezers will keep food frozen for approximately 36 to 48 hours; half-full freezers will keep food frozen for approximately 24 hours.

The company is maintaining close contact with the New York City Office of Emergency Management to coordinate storm response as necessary.


contact us   |   search   |   careers   |   site map   |   consolidated edison, inc.   |   privacy policy