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Con Edison Media Relations
For Immediate Release: September 17, 2010
1:00 p.m.


NEW YORK – Con Edison crews will work through the weekend to repair downed power lines and the company expects to have most customers affected by yesterday's violent storm back in service by Saturday night, and all restored by 11 p.m. Sunday.

The company has more than 250 crews in the streets, and over 2,000 personnel, working to restore customers affected by the destructive rain and windstorm that hit Queens and other areas last night. (

Additional crews have been brought in from the Bronx, Westchester and Orange and Rockland Utilities, to assist in the restoration process. By tomorrow, Con Edison will have help from an additional 95 crews from neighboring utilities.

The tornado-force winds and driving rain knocked trees into power lines and cut off electricity. While outages continue to be reported to Con Edison, the company estimates that approximately 45,000 customers lost power due to the storm. Bayside, Flushing, Jamaica, Maspeth, Middle Village, and Rego Park were among the hardest hit areas. As of 1 p.m. today, Con Edison had restored power to about 15,000 customers (about one-third of those impacted), and was working to restore the remaining 30,000.

Con Edison has additional customer service representatives, electrical and construction crews, along with tree-clearing crews working around the clock to respond to customers and power outages.

Customers are urged to call Con Edison immediately to report any outages at 1-800-75-CONED (1-800-752-6633). Customers can also report power interruptions or service problems, as well as view service restoration information online at, and on their cell phones and PDAs. When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

In the event of severe outages, primary distribution feeders are restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services, lines serving a single home, will be restored as crews become available.

Con Edison offers the following safety tips:

If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water. Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you're in it, stay inside the vehicle and wait for emergency personnel.

If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored. Leave at least one light switch in the on position to alert you when power has been restored.

Check to make sure your flashlights and any battery-operated radios or televisions are in working order. Use candles and oil lamps with care. Also, make sure you have a supply of extra batteries. Weather updates and news on restorations of electrical service can be heard on most local radio and television stations.

Avoid opening your freezer to see if food is still frozen. Every time you open the door, room-temperature air enters and speeds the thawing process. Most fully loaded freezers will keep food frozen for approximately 36 to 48 hours; half-full freezers will keep food frozen for approximately 24 hours.

The company is maintaining close contact with the New York City Office of Emergency Management and the Westchester County Department of Emergency Services to coordinate storm response as necessary.


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