Con Edison Media Relations
NEW YORK -- Con Edison crews continue responding to outages caused by a powerful storm that knocked trees and limbs into power lines throughout New York City and Westchester County. Approximately 187,000 customers were affected by the storm, far exceeding the number of outages caused by Hurricane Gloria in 1985, when 110,515 customers lost power.
As of 6 p.m. today, the company had restored power to approximately 67,000 customers. Approximately 120,000 customers remained without power: 79,000 in Westchester County, 24,000 in Staten Island, 8,800 in the Bronx, 6,000 in Queens, 2,000 in Brooklyn, and about 100 in Manhattan.
Con Edison expects restoration to last throughout the week. The company has been securing mutual aid from utilities in several states, including Ohio, Pennsylvania, Georgia and Massachusetts.
Con Edison has approximately 210 restoration crews now in the field, in addition to other field support personnel clearing roads and trees. The number of restoration crews is expected to grow to 350 tomorrow and 425 on Wednesday as more out-of-state crews arrive.
Con Edison has additional customer service representatives, electrical and construction crews, along with tree-clearing crews working around the clock to respond to customers and power outages that may occur.
Customers are urged to call Con Edison immediately to report any outages at 1-800-75-CONED (1-800-752-6633). Customers can also report power interruptions or service problems at www.conEd.com and on their cell phones and PDAs. When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.
Customers who have already reported their outage need not call Con Edison again. They will be called by Con Edison when their estimated restoration time has been established.
In the event of severe outages, primary distribution feeders are restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services, lines serving a single home, will be restored as crews become available.
Con Edison offers the following tips to prepare for a storm:
The company is maintaining close contact with the New York City Office of Emergency Management and the Westchester County Department of Emergency Services to coordinate storm response as necessary.
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