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Con Edison Media Relations
For Immediate Release: March 2, 2010
2:40 p.m.

Power At Your Fingertips

CON EDISONíS MOBILE WEB SOARS DURING STORM

NEW YORK – Con Edison saw a surge in its mobile web application use as last week’s storm pummeled New York City and Westchester County, causing over 50,000 customer outages.

Nearly 7,000 people visited www.coned.com between Friday and Sunday on their mobile device, to report outages or obtain the status of an outage as Thursday’s storm left nearly two-feet of heavy snow in parts of the region.

Visits to the site were at an all-time high on Friday with 3,532 hits. The mobile version of www.coned.com makes contacting the company as convenient as possible.  

“Staying connected to our customers is a priority for Con Edison, especially during a storm,” said Marilyn Caselli, senior vice president of Customer Operations. “Visiting our Web site through a mobile device is a fast way to stay connected to your up-to-the-minute outage status and account information.”

By entering coned.com into the browser of a mobile device phone, customers can:

  • Pay their bills and view payment history;
  • Submit a meter reading;
  • View instructions on what to do in a gas or electric emergency;
  • Report and check the status of electric service problems; and
  • View and update account information.

Check out how easy it is to stay connected by visiting: http://www.conEd.com/mobilevideo.

Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $14 billion in annual revenues and $34 billion in assets.  The utility provides electric, gas and steam service to more than 3 million customers in New York City and Westchester County, New York.  For additional financial, operations and customer service information, visit Con Edison’s Web site at www.conEd.com.

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