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Con Edison Media Relations
For Immediate Release: February 27, 2010
11:00 p.m.

EVENING UPDATE: CON EDISON SERVICE RESTORATIONS CONTINUE

NEW YORK – Con Edison crews continue responding to outages caused by the snowstorm, with most outages concentrated in Westchester County. The crews will be working through the weekend to restore service to customers. The company expects to restore service to the majority of customers throughout the weekend with restoration efforts to address scattered outages extending into Tuesday evening.

While extensive tree damage is still impeding restoration efforts, the company is continuing to address the more than 1,000 reports of downed wires and has made substantial progress in restoring service. 

Of the 50,200 customers with service interrupted by the storm in Westchester, approximately 35,200 customers have been restored. Less than 15,000 remain without power as of 9 p.m. this evening. Con Edison estimated that more than 1,350 of these outages involve downed power lines serving only one customer.

Over 300 utility repair crews, including more than 180 crews from utilities as far away as Ohio, are working on the restoration efforts in Westchester County.

The areas remaining with significant outages are Cortlandt, Croton, Greenburgh, Mount Pleasant, New Castle, North Castle, Pleasantville, Briarcliff Manor/Ossining, and Yorktown. The company has added additional customer service representatives to its call centers to answer customers’ questions.  

Stay away from downed and dangling wires.  Treat all wires down as if they are live and dangerous. Be careful power lines may be hidden under snow, tree branches or other debris. Report any downed power lines to 1-800-75-CONED or to 911.

Customers are also urged to call Con Edison immediately to report any outages at 1-800-75-CONED (1-800-752-6633). Customers can also report power interruptions or service problems, as well as view service restoration information online at www.conEd.com, and on their cell phones and PDAs.  When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

When severe outages occur, the primary focus is on public safety. Crews are dispatched to address wires down to open blocked roads. Once the public safety issues have been addressed, all crews will be assigned to restoring customers to service as efficiently as possible.

Con Edison is in contact with local and municipal officials, as well as the appropriate Office of Emergency Services to keep them apprised of all restoration efforts.

Con Edison customer service vans have been set up at two locations in Greenburgh and Ossining.  Dry ice will also be made available tomorrow from 2 p.m. to 6 p.m.  The customer van and dry ice distribution locations are:
  • Greenburgh Town Hall, 177 Hillside Avenue, Town of Greenburgh
  • Arcadian Shopping Center, South Highland Avenue, Ossining

Customer service representatives will be available to answer any concerns or questions. For residents picking up dry ice, instructions for safe handling and disposal are printed on the bag containing the ice. Dry ice is frozen carbon dioxide and should be used only in well-ventilated areas. Keep children and pets safely away.

For more storm tips, go to www.ConEd.com.


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