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Con Edison Media Relations
For Immediate Release: February 26, 2010
2:00 p.m.


NEW YORK – Con Edison crews continue responding to outages caused by heavy snow that knocked trees and limbs into power lines throughout its service area, predominantly in Westchester County.

Treacherous conditions on roads throughout Westchester County, as well as extensive tree damage, are impeding restoration efforts.  The company is responding to more than 300 reports of downed wires.

As of 1:30 p.m., the company was reporting approximately 36,500 customer outages in Westchester County and approximately 700 in New York City. The company has restored approximately 7,000 customers of the 44,000 customers in Westchester County that were affected since the start of the storm on Thursday. 

The hardest hit areas are Cortlandt, Croton, Greenburgh, Mount Pleasant, New Castle, North Castle, Elmsford, Ossining, Tarrytown and Yorktown.  Crews are evaluating damage, but as the snow storm continues, additional outages may occur. 

The company will issue estimated restoration times based on storm conditions.  The company also is adding more customer service representatives to its call centers to answer customers’ questions.

Con Edison will also be getting assistance in the restoration effort from utilities as far away as Ohio.

Stay indoors. If you must go outside, stay away from downed and dangling lines. Treat all downed lines as if they are live and dangerous. Be careful that power lines may be hidden under snow, tree branches or other debris. Report any downed power lines to 1-800-75-CONED or to 911.

Customers are also urged to call Con Edison immediately to report any outages at 1-800-75-CONED (1-800-752-6633). Customers can also report power interruptions or service problems as well as view service restoration information online at and on their cell phones and PDAs.  When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

Con Edison has additional staff available to deal with the impact from the snow storm.  Additional workers include skilled mechanics, expert at making repairs to overhead equipment, safety personnel and damage assessors. 

When severe outages occur, primary distribution feeders will be restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews will restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services and lines serving single homes will be restored as crews become available.

Con Edison will be in contact with local and municipal officials, as well as the appropriate Office of Emergency Services to keep them apprised of all restoration efforts.

Here are some tips to prepare for a storm:

  • Have a lights-out kit that is well stocked and handy, with a battery-operated radio or TV, several flashlights and a supply of fresh batteries.
  • In the event of a power outage, customers should protect their major appliances and any electronically-sensitive equipment, such as computers, by switching them to the “off” position.

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