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Con Edison Media Relations
For Immediate Release: February 26, 2010
7:40 a.m.


NEW YORK – Faced with extreme snow conditions, Con Edison crews are responding to outages caused by heavy snow that knocked trees and limbs into power lines throughout its service area, predominantly in Westchester County. The hardest hit areas are Cortlandt, Croton, Briarcliff Manor, Ardsley, Dobbs Ferry, New Castle, Tarrytown, Greenburgh, Ossining and White Plains.

As of 7 a.m., the company was reporting approximately 28,000 customer outages in Westchester County and approximately 2,300 in New York City. The company has restored approximately 4,000 customers of the 32,000 customers in Westchester County that were affected since the start of the storm on Thursday.  Crews are evaluating damage, but as the snow storm continues, additional outages may occur.

The company will issue estimated restoration times based on storm conditions. Dangerous conditions on roads throughout Westchester County are hampering crews’ responses to power outages.

The company also is adding more customer service representatives to its call centers to answer customers’ questions.

Customers are urged to call Con Edison immediately to report any outages at 1-800-75-CONED (1-800-752-6633). Customers can also report power interruptions or service problems as well as view service restoration information online at and on their cell phones and PDAs.  When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

Con Edison has additional staff available to deal with the impact from the snow storm.  Additional workers include skilled mechanics, expert at making repairs to overhead equipment, safety personnel and damage assessors. 

When severe outages occur, primary distribution feeders will be restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews will restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services and lines serving single homes will be restored as crews become available.

Con Edison will be in contact with local and municipal officials, as well as the appropriate Office of Emergency Services to keep them apprised of all restoration efforts.

Here are some tips to prepare for a storm:

  • Have a lights-out kit that is well stocked and handy, with a battery-operated radio or TV, several flashlights and a supply of fresh batteries.
  • In the event of a power outage, customers should protect their major appliances and any electronically-sensitive equipment, such as computers, by switching them to the “off” position.
  • Stay indoors. If you must go outside, stay away from downed and dangling lines. Treat all downed lines as if they are live and dangerous.

For more storm tips and preparation, go to

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