NewsCon Edison Media Relations
For Immediate Release: February 12, 2009
CON EDISON TO CUSTOMERS: AVOID DOWNED WIRES
NEW YORK – Winds whipping the region may lead to downed power lines and customers are urged to avoid any electric cables that topple from poles. Customers should assume any downed power line is carrying electricity and contact the company.
Con Edison also has additional crews working and available to repair any outages.
To report outages, customers may reach Con Edison either online at www.conEd.com,or at Con Edison’s toll-free customer service number, 1-800-75-CON ED (1-800-752-6633). When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors have also lost power.
They can also check on estimated service restoration times and outages in their communities at http://www.coned.com/sm/outageinfo.asp.
Customers should not assume the company is aware that they are without electrical service.
Con Edison offers these safety tips with regard to a windstorm:
In the event of severe outages, primary distribution feeders will be restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews will restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services, lines serving a single home, will be restored as crews become available.
The company will maintain close contact with the New York City Office of Emergency Management and the Westchester County Department of Emergency Services to coordinate storm response as necessary.
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