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Con Edison Media Relations
For Immediate Release: June 23, 2008
11:50 a.m.

 

CUSTOMER OUTAGE MAPS AVAILABLE ON CON EDISON WEBSITE

NEW YORK – Con Edison provides online maps that allow users to pinpoint outage locations by logging on to www.conEd.com/outagemap  and clicking the “Storm Central” icon on the home page or by selecting “outage location maps” from the quicklinks menu.

The new site provides complete Con Edison service territory maps with color-coded legends indicating the range of customers without service, and where to locate outage areas on the map.  Additional information is broken down by borough for New York City, and by municipality for Westchester County.  All data is updated at 30-minute intervals.
 
“This new service gives our customers timely and accurate information at their fingertips 24 hours a day,” said Marilyn Caselli, Con Edison senior vice president, Customer Operations.

For more map details, a “Summary” feature enables users to tab to either New York City or Westchester County for the latest information on active outages and affected customers, plus the time when the information was last updated.

With the click of a mouse, users can browse over a color-coded outage area for interactive information.  Finding the location of a specific address can be obtained by using the “Go To” tab located on the lower right portion of the map.  Just fill in an address or a ZIP code.  Maps can be saved by using the “Favorites” feature.
The company urges customers to report power interruptions or service problems online at www.conEd.com, or by calling Con Edison’s toll-free customer service number 1-800-75-CON ED (1-800-752-6633). When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

Con Edison has taken multiple steps to upgrade its emergency response. To review these improvements, and submit comments, visit Con Edison’s Corporate Emergency Management Strategy (CEMS) at www.conEd.com/documents/CEMS.pdf.

Con Edison is a subsidiary of Consolidated Edison, Inc. [NYSE: ED], one of the nation’s largest investor-owned energy companies, with approximately $13 billion in annual revenues and $29 billion in assets. The utility provides electric, gas and steam service to more than 3 million customers in New York City and Westchester County, New York. For additional financial, operations and customer service information, visit Con Edison’s Web site at www.conEd.com.

 

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