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NEW YORK – Con Edison crews have been working around the clock restoring power to homes and businesses affected by severe thunderstorms in its service area. As of 10 a.m. today, fewer than 150 total customers in Westchester County and Queens, the hardest hit areas, remained without power. The company said all customers would be restored today.

About 20,000 customers in Westchester have been restored from the Wednesday and Thursday storms. For Queens, the company has restored about 17,000 customers since Wednesday. 

Customers without power are urged to report service problems online at www.conEd.com, or by calling Con Edison’s toll-free customer service number 1-800-75-CON ED (1-800-752-6633). When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

When severe outages occur, primary distribution feeders will be restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews will restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services and lines serving single homes will be restored as crews become available.

The company offers the following safety tips for its customers:

• If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.

• Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.

• If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored. Leave at least one light switch in the on position to alert you when power has been restored.

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