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News

NEW YORK – Con Edison crews continue to restore power to homes and businesses affected by Wednesday’s severe thunderstorms, which knocked out electrical service to approximately 18,000 customers in Westchester County and 11,000 customers in Queens.

About 14,000 customers in Westchester have been restored so far. The company estimates that power will be returned to the majority of the 4,000 remaining Westchester customers by late today. For Queens, the company has restored about 9,000 customers and estimates that power will be restored to the majority of the remaining 2,000 customers tonight. 

Heavy rain, wind and thunderstorms are expected today between 1p.m. and 8 p.m. The storm could delay the restoration to customers without electricity and depending on its severity,
could mean more outages.

The communities of Mamaroneck, New Rochelle, White Plains, Larchmont, Rye, Rye Brook, Tuckahoe, Scarsdale, and Harrison experienced the greatest impact from the severe weather. Lightning, heavy rain, and high winds caused extensive damage to the electrical system as trees and power lines came down during the storms. In Queens, the areas hit hardest included Jamaica and South Ozone Park.

Customers without power are urged to report service problems online at www.conEd.com, or by calling Con Edison’s toll-free customer service number 1-800-75-CON ED (1-800-752-6633). When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.

When severe outages occur, primary distribution feeders will be restored first, with the highest priority given to lines that supply the most customers out of service. Next, the crews will restore secondary facilities, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service. Individual services and lines serving single homes will be restored as crews become available.

The company offers the following safety tips for its customers:

• If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
  
  
• Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  
  
• If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored. Leave at least one light switch in the on position to alert you when power has been restored. 

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