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News

STORM UPDATE

CON EDISON CONTINUES RESTORING WESTCHESTER CUSTOMERS

NEW YORK – Approximately 450 crews working around the clock have restored electrical service to more than 29,000 customers who lost power from violent storms that battered Westchester County late Wednesday.

Approximately 800 customers remain without electricity and the company’s goal is to have nearly all of them restored by late tonight. Some customers in the most severely damaged areas may not be restored until Saturday. 

Among the hardest-hit areas were the Towns of Cortlandt, New Castle, and Bedford/Mount Kisco; and Villages of Ossining and Croton.

While Con Edison crews worked to restore electrical power to residents in Westchester County, the company distributed approximately 13,000 pounds of dry ice to customers.

The company urges customers to report power interruptions or service problems online at www.conEd.com, or by calling Con Edison’s toll-free customer service number 1-800-75-CON ED (1-800-752-6633).  When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors have also lost power.

When severe outages occur, primary distribution feeders are restored first, with the highest priority given to lines that supply the most customers out of service.  Next, the crews will restore secondary equipment, such as transformers and secondary cables, again with highest priority given to lines supplying the most customers out of service.  Individual services, lines serving a single home, will be restored as crews become available.

The company offers the following safety tips for its customers:

• If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
  
  
• Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
  
  
• If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored. Leave at least one light switch in the on position to alert you when power has been restored.
  
  
• Avoid opening your freezer to see if food is still frozen. Every time you open the door, room-temperature air enters and speeds the thawing process. Most fully loaded freezers will keep food frozen for approximately 36 to 48 hours; half-full freezers will keep food frozen for approximately 24 hours.

The company maintains in close contact with the Westchester County Department of Emergency Services to coordinate storm response as necessary.

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