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Con Edison Media Relations
For Immediate Release: September 12, 2001

CON EDISON ASKS CUSTOMERS TO DEFER NON-EMERGENCY TELEPHONE INQUIRIES

The extensive destruction in the World Trade Center area has interrupted service to a majority of the telephone lines for callers to Con Edison. The company is making every effort possible with Sprint and Verizon Communications to have those lines restored as soon as possible. In the interim, Con Edison is asking its customers with billing or customer service inquiries to call back after the emergency is over in order to keep the lines free for callers trying to report emergencies. Callers who receive a busy signal should continue calling until they are connected.




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