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Convert to Natural Gas

Frequently Asked Questions



What are some of the benefits of converting from oil to natural gas?

Natural gas is economical, convenient, and cleaner than heating oil, so it's better for the environment. Natural gas currently costs less than heating oil, and natural gas customers avoid maintenance and equipment costs typically associated with oil heat, such as pumps, motors, filters, and permits. Natural gas is a reliable, domestic resource, piped directly to your home or building with no need to rely on fuel deliveries.

How much does an oil to gas conversion cost?

Costs vary significantly for each conversion. However, there are two main costs of a conversion project. One is the cost of all work within your property line, such as gas piping, equipment, and chimney-liner costs, which would be your responsibility. The cost for work on your property is typically referred to as the "internal conversion cost." The other cost, typically referred to the "capital construction cost", is the cost for Con Edison to provide and install gas facilities up to your building's property line. Con Edison will provide cost estimates in your service determination based on information you provide in your gas service request. The capital construction/connection cost will be assessed in accordance with our tariff.

How much will I save if I convert?

How much you save depends on your building. You can estimate your savings by using our calculator at conEd.com/gasconversions.

How long will the conversion take?

The time it takes to complete each project varies significantly and depends on several factors. To see the required steps in a conversion process, visit conEd.com/gasconversions/area-growth.asp and view any Area Growth timeline. After you submit your gas service request, we will provide periodic updates on the specific timeline for your building.

How do I start the oil to gas conversion process?

Before you submit a gas service request, we recommend that you work with a licensed professional to assess your building's internal conversion costs. Visit conEd.com/es and click Launch Project Center to submit a gas service request. You must choose the option "Converting to Natural Gas (includes space heating)." The gas service request submission requires:

  • your building's block and lot number
  • the type of oil you use (#2, #4, or #6)
  • your invoiced oil bills for the past 24 months
  • your requested point-of-entry (POE) for gas service
  • customer contact information, including e-mail address
    ("Customer" refers to the building owner or a duly authorized board member, property manager or managing agent of the building.)
  • contractor contact information, including e-mail address

You must include the customer contact information and invoiced oil bills requested above in the gas service request, or it will be cancelled. If you submit incorrect or incomplete information, your request may be delayed or cancelled as well.

Once you successfully submit the gas service request, you will receive a case number. Use this number to check the status of your request.

When should I have a contract signed with a plumber/boiler contractor?

After Con Edison analyzes your gas service request, Con Edison will send you a service determination that will include information to help you decide whether or not you wish to proceed with your conversion. We recommend you sign contracts immediately after you receive the service determination, if you have not already done so, so your contractor has sufficient time to apply for permits and complete Con Edison's required Interim Checklist. Please note that the service determination is valid only for 60 days, and you need to complete the Interim Checklist requirements within that 60-day period.

Why do you need my e-mail address and what will you do with it?

Con Edison communicates with you electronically because it is a faster, greener method of communication. We will not sell, rent or share your e-mail with a third party unless you ask us to do so (for example, to be contacted by an ESCO or for Energy Efficiency programs). Communications will be limited to emergency notifications and correspondence specific to your gas conversion.

When should I expect to receive a service determination from Con Edison once I submit a gas service request?

After submitting a completed gas service request to Con Edison, we will email you a service determination to the email(s) that you provided on your gas service request, typically within 30 days. From the time that we email you the service determination, that service determination is valid only for 60 days, and you need to complete the Interim Checklist requirements within that 60-day period or your case will be subject to cancellation and you may then have to start the process all over again.

How can I find out if natural gas is available in my area?

If you are a 1-4 family residential customer, you can visit the Gas Conversions site and use our Gas Locator to enter your address and see if there is gas capacity in your area. However, in order to definitively determine if gas is available in your area and if there would be a cost associated, you must submit an electronic gas service request to Con Edison. Following our assessment, we will send you a service determination, which will include information to help you decide whether or not you wish to proceed with your conversion. While we have natural gas pipelines throughout our service territory, many of these pipelines are designed to provide gas only for cooking, and are therefore insufficient to meet your home/building's heating needs.

Do I have to buy gas from Con Edison?

No. You have the choice to buy gas from Con Edison or from an energy service company (ESCO). Natural gas is a commodity that is bought and sold in a competitive market. To learn more about ESCOs, visit poweryourway.com and www.askpsc.com. Con Edison provides the same safe and reliable delivery service whether you buy gas from us or an ESCO, including reading your meter and responding in emergencies.

What different gas rates are available?

For gas supply, Con Edison rates are based on the wholesale market price for gas, so they change from time to time.

For gas delivery, we offer firm and interruptible rates. Firm rates apply to gas service that will not be interrupted due to weather or other conditions. Our firm rates are established by our rate plan approved by the New York State Public Service Commission.

Interruptible rates are for customers with gas and an alternate fuel supply (typically oil), who agree to have their gas flow interrupted based on certain criteria. Customers who sign up for interruptible service agree to stop using natural gas and use an alternative fuel during a Con Edison-mandated interruption. Interruptible rates may change from month to month and the upcoming month's interruptible rates are published at conEd.com/rates/gas.asp at the end of the preceding month.

What if I sign up for firm service and decide later to transfer to interruptible service?

If you have had firm service for less than five years before transferring to interruptible service, you may, at our discretion, be required to pay all or some of the costs the company incurred to provide your firm service.

Changing from firm to interruptible service may also require you to pay additional capital costs. These potential costs, which will be determined when you request the change of service, would be your responsibility, and are not limited by the duration of previous firm gas service.

How does Con Edison define a residential gas customer?

A residential gas customer receives gas service at his or her home. All other customers are non-residential customers.

What rebates and incentives are available?

Visit conEd.com/gasconversions or call 1-800-643-1289 (press 1), to learn more about available rebates and incentives for converting to natural gas. Rebates may also be available for upgrades to high-efficiency equipment. To learn more, visit conEd.com/energyefficency or call 1-877-634-9443.

Can I participate in both the oil-to-gas conversion program and the efficiency rebate program?

Yes. Customers who elect to be firm customers of Con Edison may be eligible for both oil-to-gas conversion rebates and energy-efficiency rebates. Restrictions may apply.

What is the Natural Gas Commitment Letter and who is required to sign it?

The Natural Gas Commitment Letter is your commitment that after Con Edison has completed its associated capital construction work, you will complete your conversion to natural gas or reimburse Con Edison for its costs to connect you.

The Natural Gas Commitment Letter is a requirement for all customers whose buildings have more than four residential units (as defined by the applicable municipal property tax code), and all commercial customers converting from an alternate heating energy source to natural gas within Con Edison's gas service territory. After Con Edison notifies you that it has completed the construction work to provide you with gas (e.g., service/main work), you will have six months to pass Con Edison's final inspection (to be ready to accept gas service).

Con Edison must be in receipt of your signed commitment letter no later than the deadline for completion of the Interim Checklist (due date will be provided on Con Edison's service determination).

The letter must be signed by a building owner or duly authorized board member, property manager or managing agent.

Can I request an extension from Con Edison?

Your service determination is valid for 60 days from the date of issuance. A customer may request a one-time extension up to 30 days. Con Edison retains the right to reject an extension request if it would impact another customer or the operation of our gas system.

If I convert to natural gas heating, can I keep my oil tanks for future use?

It depends on the government regulations in your area. Ask your licensed professional to ensure that all aspects of your conversion are in compliance with all applicable local and state requirements. These requirements may include disconnection, decommissioning, or removal of your existing oil tanks.

When should I remove my original heating source?

You should maintain your heating source until your boiler inspection has been completed, or when your new gas meter has been installed. Removal before that time could result in fines from your municipality for failure to provide continuous heat and hot water to tenants.

Can I have Con Edison bypass my building?

Yes, however you should discuss your options with your plumber and find the best solution for your specific needs. If you ask Con Edison to perform this service, we bill a flat rate of $4,950 ($4,547 plus $403 in tax), unless you can demonstrate that you are a tax-exempt entity, which would pay $4,547. Payment is due at the time of the final inspection.

What are some additional gas-conversion costs that may be my responsibility?

Preferred Point of Entry (PPOE) – If you would like a point of entry different than the location we identify, your may request a PPOE. You would be responsible for paying the incremental costs between the POE we identify and your requested PPOE.

Excess Distribution Facility (EDF) – If you are an existing gas customer and you request a second service, it is an accommodation and you are required to pay the EDF charge. This charge covers the cost and expense for installing and maintaining an EDF service.

Bypass – At your request, we can establish a bypass, which is a temporary connection to maintain gas pressure to the building until all of your gas loads have been transferred to the new service. You would incur the costs of a bypass and must sign a hold-harmless letter beforehand.

Security Deposit – We may require a security deposit before installing your gas meter and turning on your gas service. The deposit amount is based on an estimate of two months of your highest gas usage. We may accept alternatives to a security deposit, such as surety bonds and irrevocable bank letters of credit.

Additional information about your costs will be included in your service determination.

My building has scaffolding up for renovation work. Can my gas service still be installed?

Yes. We do not allow our employees or contractors to work under scaffolding because of safety concerns. However, you may ask your licensed contractor to run service piping to extend past the scaffolding so the flags supporting the scaffolding footings are not disturbed. To avoid delays, please discuss any scaffolding issues with your Con Edison Commercial Service Representative (CSR) when you meet.

Can the repaving of my street impact my gas conversion?

Yes. The New York City Department of Transportation (NYCDOT) may have restrictions if a street or intersection has been resurfaced or reconstructed within the last five years. For more information, visit nyc.gov/dot.

Can ongoing street activity impact my gas service installation?

Yes. Parades, road detours, festivals/street fairs, and embargoes designated by the New York City Department of Transportation may delay your service installation.

Can building conditions impact my gas service installation?

Yes. If there are conditions such as asbestos, flooding, broken stairs or any other issues that pose a safety hazard to our employees or contractors, you will be advised of the need to correct these conditions before we can perform inspections or other work in the building.

Can I have a gas service installed if my street was recently repaved?

Con Edison does not request street opening permits on newly paved streets. The cost of restoring these streets is prohibitive. We recommend you wait at least 12 months after the repaving before submitting a gas service request.

What does zero capital construction cost from Con Edison mean?

Zero capital construction cost means that Con Edison will install the necessary gas service and/or main to your building's property line with no capital construction costs to you. To be eligible for a zero capital construction cost option, you must:

  • have only one gas service for the building's gas load
  • select firm gas service
  • use Con Edison's identified POE

You still need to pay internal conversion costs, and other charges may still apply. Before you submit a gas service request, we recommend that you work with a licensed professional to assess your building's internal conversion costs.

I was offered a zero capital construction cost option. Why would I have to pay for the cost of the installation?

As a firm customer, you are eligible to receive certain entitlements as long as you complete your conversion to natural gas. A zero capital construction cost is predicated on the company's expectation of gas revenue from you to offset the company's capital expenditure to your building. You will only be required to pay for the cost of Con Edison's installation if you are not ready to accept gas service in the time prescribed in your Natural Gas Commitment Letter (i.e., if six months passes after Con Edison has completed its construction to provide you with gas (e.g., service/main work), and your building has not passed Con Edison's final inspection). Should you complete the conversion to natural gas at a later date, any payments you make will be refunded in accordance with our Gas Tariff.

How do I check the status of my case online?

Visit conEd.com/es and enter your case number to access all updates and project information.

What is Area Growth?

Area Growth (AG) is our plan to expand our existing natural gas infrastructure in specific areas called Area Growth Zones (AGZ), based on customer demand and participation. If your building is in an AGZ, you may be eligible to convert to natural gas with no capital construction costs. Using this zone approach also allows us to coordinate our construction activity so we can reduce disruption and noise in your neighborhood.

Historically, more than 95 percent of customers with buildings in AGZs were provided with service determinations with no capital construction costs, so we anticipate being able to provide a similarly high probability of a zero capital connection costs for future area growth zones.

You still need to pay internal conversion costs, and other charges may still apply. Before you submit a gas service request, we recommend that you work with a licensed professional to assess your building's internal conversion costs.

I am an Area Growth participant. Why do I need to sign an Area Growth Acknowledgement Letter and a Natural Gas Commitment Letter?

The Area Growth Acknowledgement Letter is your "acknowledgement" of the specific Area Growth timeline and the terms and conditions of participating in Area Growth.

The Natural Gas Commitment Letter is required for all commercial customers and all customers whose buildings have more than four residential units, who are converting from an alternate heating energy source to natural gas, even if they are not participating in Area Growth.

Where are the current Area Growth Zones (AGZs) located?

The current AGZs are listed at conEd.com/gasconversions/area-growth.asp. Click on the applicable zone to view/print the boundaries, overview, timeline, and acknowledgement letter.

My building is located within an Area Growth Zone (AGZ). How do I participate?

Each AGZ has its own participation deadline. For the deadline in your zone, visit conEd.com/gasconversions/area-growth.asp. You must submit the following information by the deadline for your zone:

If you submit incorrect or incomplete information, your request may be delayed or cancelled.

If my building is in an Area Growth Zone (AGZ) and I want to convert to natural gas, do I have to participate in Area Growth (AG)?

No. You can convert to natural gas by submitting a gas service request at conEd.com/es. These requests will be handled through our traditional business process for individual cost determination and scheduling.

However, if you participate in AG by submitting the AG Acknowledgement Letter and the Natural Gas Commitment Letter, you are more likely to:

  • avoid capital construction costs
  • obtain gas service according to a specific timeline
My building is located within an Area Growth Zone (AGZ), but I missed the participation deadline. Can I still convert to natural gas? Can I still receive a zero or low capital construction cost option?

You can convert to natural gas by submitting a gas service request at conEd.com/es. These requests will be handled through our traditional business process for individual cost determination and scheduling. However, you may benefit from the planned infrastructure upgrades within the AGZs.

My building is not located within an Area Growth Zone (AGZ), but I would still like to convert to natural gas. Can I apply for gas service? Can I receive zero or low capital connection cost option?

You can convert to natural gas by submitting a gas service request at conEd.com/es. These requests will be handled through our traditional business process for individual cost determination and scheduling.

While Con Edison cannot guarantee a zero or low capital connection cost option, Con Edison is continually making strategic infrastructure upgrades to its entire gas system, which may increase the likelihood of a favorable capital construction cost option for your building.

What happens if I participate in Area Growth (AG), but then miss an AG deadline?

You will not remain as an AG participant and your gas service request is likely to be cancelled, which would nullify the associated service determination. In addition, you may be financially responsible for any main extension and/or service line costs we incurred to provide gas service to your building in connection with AG. Because AG is a coordinated schedule involving many buildings, we cannot delay service to other AG participants who have complied with the deadlines.

If I participate in Area Growth (AG) and receive a zero capital cost option, but then miss an AG deadline, can I "hold" or reserve my zero cost option?

Yes, you can hold the zero capital cost option if you pay for the associated capital costs upfront, also known as "construction in advance of need." While the actual costs are determined on a case-by-case basis, the minimum cost, which would be just the cost of a service, is about $50,000, and potential total costs could be significantly more.

If I still have questions, who at Con Edison can I call?

For questions about Area Growth (AG), including participation and requirements, call 1-800-632-1289 (press 1).

If you have already submitted a gas service request and an area growth acknowledgement letter to participate in AG and you would like to schedule appointments or ask technical questions about your building's conversion, call 1-800-643-1289 (press 2).

For more general information on gas conversions, incentives, more FAQs, and an oil-to-gas savings calculator, visit conEd.com/gasconversions.

Disclaimer

These FAQs are intended to provide basic information about Con Edison's gas service. The company's provision of gas facilities and gas service is governed by the New York Public Service Law, the rules and regulations of the New York State Public Service Commission, and the company's commission-approved Schedule for Gas Service, which is available at conEd.com/rates/gas_main.asp.

Call 1-800-643-1289
to learn more.


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