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claims information

So many are feeling the hardships that Hurricane Sandy brought to our shores. Hurricane-force flooding and winds devastated our energy systems, shutting down power to an unprecedented number of customers. Because the severe storm was beyond our control, Con Edison is not responsible for property damage or other losses. While we preemptively shut down some electric networks, we were only acting in response to the hurricane's approach to minimize damage and speed recovery efforts.

Our thoughts are with all who suffered loss during the storm.

Here are some storm-related resources:

What caused my outage?

www.dhses.ny.gov/oem

www.nyc.gov

www.fema.gov

The information below does not apply to outages resulting from Hurricane Sandy.

If you have incurred spoilage losses during a power outage, you may file a claim with Con Edison. To file a claim, either fill out a claim form or write a letter within 30 days of the power outage.

Residential Customers:
You may file a claim, up to a maximum of $500, for actual losses of food spoiled due to lack of refrigeration.
Claims for food up to $220 must include an itemized list.

Claims for food up to $500 must include an itemized list and proof of loss (for example:  cash register tapes, store or credit card receipts, cancelled checks, or photographs of spoiled items).

   
red In addition, you may file a claim for actual losses of prescription medicine, spoiled due to lack of refrigeration.
red You must include an itemized list and proof of loss (for example:  pharmacy prescription label or pharmacy receipt identifying the medicine).
red We may also request authorization to enable Con Edison to verify the loss of prescription medicine.
red Reimbursement for prescription medicine is not included in the $500 maximum for spoiled food.
   
Claims must be filed within 30 days of the date of the power outage.
Reimbursement is limited to food and medicine spoilage and is governed by Con Edison’s electric rate schedule.
Losses for damage to motors, equipment, or appliances are not reimbursable under the electric rate schedule.
  Residential Claim Form (You will need Adobe Acrobat Reader to view or print this form.)

Commercial Customers:
You may file a claim, up to a maximum of $9,900, for actual losses of perishable merchandise spoiled due to lack of refrigeration.
Claims must include an itemized list and proof of loss.
Claims must be filed within 30 days of the date of the power outage.
Reimbursement is limited to spoilage of perishable merchandise.
Losses for damage to motors, equipment, or appliances are not reimbursable under the electric rate schedule.

Commercial Claim Form (You will need Adobe Acrobat Reader to view or print this form.)

All claims are subject to review. Whether a claim will be honored, and the amount paid, depends upon the facts and circumstances of the interruption and the type of damage incurred. Claims will be considered if the loss resulted from a local distribution system failure that lasted for 12 hours or more within a 24-hour period. Regrettably, claims for losses sustained as a result of power outages caused by conditions beyond Con Edison's control, such as storms, floods, vandalism, strikes, or fires or accidents external to our operations, cannot be honored. Reimbursement is subject to the provisions of Con Edison's Electric Rate Schedule.

 

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