Con Edison: Customer Central - energy q&a

questions (and answers) about energy

Con Edison knows that the customers it delivers energy to have questions about what to expect in the cost of electricity this summer and how to cope with any changes in their bills. Here are some of the questions our customer service representatives answer all the time.

Q:	Why do I pay more for electricity in the summer?
A:	Like most of us, you probably use more electricity in the summer. We run air conditioners and fans to stay cool. Even your refrigerator works harder in warm, humid weather. And, when everyone demands more electricity, the market price can go up.

I thought Con Edison's prices were regulated. Why do they vary so much?

Only about half of your bill is regulated. That part is Con Edison's charge for delivering your energy, and the local, state, and federal taxes we must collect in the bill. The unregulated portion is the market price for electricity, whether we have bought it for you or you have purchased it from an unregulated energy supplier (ESCO). Electricity and natural gas prices go up and down in response to supply and demand, just like gasoline and heating oil. Your bill will go up or down according to the price of energy. We shop around for the best buys for our customers, but our customers can also shop for themselves.

How do I shop for my electricity?

You can use Con Edison’s PowerYourWay program to start looking for a new energy supplier. Visit www.poweryourway.com and you’ll find all the information you need, including lists of alternate energy suppliers (ESCOs), tips on how compare to different product offerings, and much more. You can also obtain information on energy choice from the New York State Public Service Commission by calling 1-888-AskPSC1 (1-888-275-7721) or by visiting their Web site at www.askpsc.com.

Q:	How does Con Edison buy power?
A:	Because Con Edison no longer sets the price of electricity, we secure both long- and short-term contracts with energy suppliers to give us the most economic mix of generation. We also are working with the Federal Energy Regulatory Commission and the New York Independent System Operator, which operates the wholesale electric market place, to make sure the market is fair and competitive.

Q:	If the wholesale prices go up sharply, how can I budget for my bills?
A:	Consider Con Edison's Level Payment plan. It can be particularly helpful if you use air conditioning. We estimate your yearly energy costs and divide by 12 to get the amount of your monthly payment. You know in advance exactly how much to budget.

I can't live without air-conditioning. How can I keep my bill down?

Here's an area where know-how is important. Adjust the air conditioner's control to 78 degrees, its most efficient setting. Lowering the temperature below 78 degrees can cost you 20 to 40 percent more for electricity. Is your unit clean and well maintained? The filter should be washed or replaced as often as necessary to keep it clean. How old is your air conditioner? New models are more efficient, so consider replacing an old unit. Look for the Energy Star label, a designation on many appliances that they are designed for maximum efficiency. Make sure the unit is the right size for the space you cool and that the doors to that space are closed. Turn it off when you are out of the room or away.

I don't use air-conditioning. Why is my bill still high?

One of the biggest energy users in your home is the refrigerator. Because it is always on, make it as efficient as possible. Don't place it in direct sunlight or near a stove or radiator. Keep the condenser coils clean by vacuuming or dusting them regularly. Make sure the rubber door gaskets form a tight seal. Don't open the door any more than necessary. And, new refrigerators are the most energy efficient. Consider replacing an old one with a new Energy Star model. Remember that ceiling and window fans can make your home more comfortable without adding a lot to your bill.

Q:	I was on vacation for two weeks and my bill was as high as ever. Why?
A:	Refrigerators and other appliances operate 24 hours a day, whether you're home or not. The next time you go away for more than a few days, empty and unplug your refrigerator. It will save you lots of energy.

I'm already conserving power. How can I do more?

Here is where a little knowledge is your best ally in saving energy. One of the most effective ways to conserve power is with automatic timers and thermostats. Consider installing motion sensors. They turn lights on automatically when someone enters a room and off when the room is empty. Replace ordinary bulbs with compact fluorescent bulbs. They use 40 to 60 percent less energy. Turn off lights that aren't necessary. Use bright lights only where someone is reading or working. Sometimes a night-light is enough. When you buy new appliances, read EnergyGuide labels and look for the Energy Star designation. There are lots of new energy efficient products on the market.