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direct payment plan (DPP) FAQ

Q: How does DPP work?
A: You will continue to receive a Con Edison bill, which will show your automatic direct payment date. On that date, (10 calendar days after we mail your bill) your payment will be automatically deducted from your checking or savings account.

Q: Who is eligible?
A: Con Edison customers with personal or business bank checking or savings accounts are eligible for DPP. However, there are a few exceptions. Accounts with certain types of payment agreements and accounts with billing agents are not eligible for DPP.

Q: Can Level Payment customers also participate?
A: Yes. In fact, DPP provides Level Payment customers with an extra advantage. The Level Payment Plan helps spread energy payments evenly over the year. By combining DPP with Level Payment, your payment amount will be the same each month and your payments will automatically be made on time.

Q: Can I change my mind?
A: Yes. You can stop a direct payment transaction for a month or cancel participation in the plan at any time. Just select the on-line option provided.

Q: How do I enroll?
A: Signing up online couldn't be easier. Submit your account number to see if you're eligible, then click the "Direct Payment Plan" button, enter your banking information, and click the "Enroll in Payment Plan" button to complete your enrollment. We will mail you a confirmation letter that your enrollment is being processed. The plan will take effect with the bill following your enrollment. The bill you receive will have the message "DIRECT PAYMENT PLAN - DO NOT MAIL A PAYMENT."



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