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paying by debit card questions and answers

Q: How do I pay by debit card?
A: You can pay online, or call us toll-free, 24 hours a day at 1-888-925-5016 and we will process your payment

Q: Can I pay by debit card anytime?
A: This convenient payment option is available 24 hours a day, seven days a week.

Q: What debit cards does the payment agent accept?
A: The payment agent accepts debit cards that are embedded with a MasterCard logo, or encoded with one of the major banking networks, such as NYCE, STAR, or PULSE.

Q: To pay by debit card, what do I need?
A: Have your Con Edison bill and debit card information handy.

Q: Is there a fee for using this payment option?

Yes, there is a service fee for making a payment with a debit card. Beginning January 2009, the flat-fee charge for using this payment option has changed and, depending on your account type, there are differing service fees. The fee for residential and most of our nonresidential accounts has been lowered to $4.75 from $4.95. If you are a nonresidential account with an EL9 code as shown on your bill, however, the service fee for using a debit card to pay your bill is now 2.6 percent of the payment amount. Con Edison does not receive any portion of the service fee.

Q: Why will I be charged a fee to use my debit card?
A: The financial institutions charge the payment agent a fee to use their system to transfer funds. Most merchants embed this fee in the price of their product or service. Con Edisonís regulatory-approved rates, however, do not allow for us to include the fee in your energy bill. The payment agent accepting the debit card payment on our behalf, therefore, charges the fee. Con Edison does not receive any portion of this fee.

Q: When will payment be posted to my account?
A: You should allow two business days for payment to be posted to your account. To avoid a late payment charge, please make your payment at least two business days before the payment due date shown on your bill.

Q: Can I pay by debit card if I am a cash-only customer?
A: Yes, you may pay by debit card even if you're a cash-only customer.



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