 |
 |
customer news
July/August 2008 - (Click here for PDF format)
| Report Power Problems, Track What’s Happening |
Con Edison is committed to delivering the most reliable energy possible, but storms, extreme heat, and other events can cause outages. For that reason, we are also committed to making it easy for you to report power problems — and then track what is happening.
If you experience an outage, or partial, dim, or flickering lights, let us know by calling 1-800-75-CONED (1-800-752-6633) or visiting www.conEd.com. If you use the Web, click the “Report an electric service problem” link that appears on our home page. Please have your account number or the telephone number associated with the account available.
New Map Tool on Storm Central
We’ve added a new mapping tool to the Storm Central section of our Web site that shows the location and number of power outages in our service area, and provides customers who have reported a power problem with information, including an estimate of when the problem will be fixed.
You’ll find this tool at www.conEd.com/outagemap. Digital maps display road and aerial views of our service area, and colored icons show the location and number of customers experiencing power problems. This new mapping program allows you to zoom in on specific boroughs, towns, and streets.
Should a significant power outage, storm, or other emergency occur, Con Edison will also place an Outage Information box — with updated customer service information and links to other helpful Web sites — on www.conEd.com. |
|
| Conserve and Be Cool |
Even during the dog days of summer, you can conserve energy and keep cool. The following tips will help:
- Set the air conditioner to 78 degrees. Each degree lower increases cooling costs by six percent.
- Check and clean your air conditioner filter once a month.
- Turn off your air conditioner when no one is home.
- Make sure your air conditioner is the proper size for the room you are cooling.
- If you use central air-conditioning, take advantage of our free programmable thermostat offer. Visit www.conEd.com/cool for details.
- Instead of an oven, cook outside on a barbeque grill or use a microwave.
- Close window coverings during the day to keep the warm sun out.
For more energy-saving ideas, visit www.conEd.com/thepowerofgreen. |
Con Edison’s EnergyNY Plan Invests in New York’s Future |
Enroll in e*bill — the paperless, secure, and convenient way to receive and pay your Con Edison bill — and be good to yourself and the environment. Paperless bill payments save trees and reduce greenhouse gas emissions. That’s good for the environment. And, if you sign up for e*bill between July 15 and August 31, 2008, you’ll automatically be eligible to win one of eight Apple iPhones.* That’s good for you.**
To enroll, visit www.conEd.com/ebill. As an added incentive, Con Edison will donate $1 for every customer who signs up for the e*bill program to a nonprofit tree planting fund. Donations go to Trees New York for customers living in New York City, and to Friends of Westchester Parks, Inc. for customers living in Westchester County.
Con Edison is a member of the Pay It Green™ Alliance, a group that promotes the environmental benefits of electronic payment methods. Visit www.payitgreen.org for more information.
|
| Storm and Outage Safety |
Being prepared — that’s the best way to stay safe during storms. The following steps will help:
- Prepare an emergency kit that includes containers of water; nonperishable food; a battery-operated radio; flashlights and extra batteries; and a first-aid kit (including prescription medicines). Be sure to include special items needed by infants, elderly, or disabled family members.
- Be sure to fill your car’s gas tank.
- Fully charge your cell phone.
- Be sure to have a landline phone in your home. Cordless phones will not work if a storm disrupts power.
- Turn the refrigerator and freezer to a colder setting, so if power is disrupted they will stay cooler for a longer period of time.
The following guidelines will help you stay safe during and after a storm:
- Never use charcoal or gas grills indoors because they can cause a buildup of deadly carbon monoxide.
- If the power goes out, turn off light switches and appliances to prevent an overload when service is restored.
- Never go near or touch a fallen power line or other damaged electrical equipment.
- Don’t drive over a downed power line. If a power line falls on your car while you’re inside, stay in the car until professional emergency help arrives.
- If you see a downed power line, call 1-800-75-CONED (1-800-752-6633) immediately.
If the storm causes your power to go out, be sure to let us know. (See accompanying story.)
Our Storm Response
Storms can damage the equipment that delivers your electricity, and cause an interruption in service. When bad weather is expected, we activate our storm watch system. We also prepare our response plans that allow us, if power is interrupted, to restore service as quickly and safely as possible.
When there is a power outage, our skilled crews work around the clock. Their first priority is to clear live power lines and other equipment that pose a hazard to public safety. Restoring service to hospitals, police and fire stations, and other key facilities is our first priority. Then, in the shortest time possible, crews restore power to neighborhoods with the most customers out of service.
Visit www.conEd.com and click on the Storm Central box in the lower left corner to learn more about storm preparation and safety. |
| Prefer Spanish? |
Prefer to communicate in Spanish? For your convenience, Con Edison offers bill messages and literature in Spanish. To take advantage of this option, call us at 1-800-752-6633. And visit our Spanish-language Web site at www.conEd.com/customercentral-sp.
¿Prefiere comunicarse en español? Para su comodidad, Con Edison ofrece los mensajes de las facturas y otro material informativo impresos en español. Para aprovechar esta opción, llámenos al 1-800-752-6633. Y visite nuestra sección en español en el sitio www.conEd.com/customercentral-sp. |
Environmental Disclosure Labels |
The New York State Public Service Commission (PSC) requires electricity suppliers to provide periodic environmental disclosure statements that explain the fuels used to generate electricity, the resulting air emissions, and how those emissions compare to a statewide average. Below are the tables for Con Edison. For more information, call the PSC at 1-888-AskPSC1 (1-888-275-7721) or visit www.askpsc.com/ or www.dps.state.ny.us.

|
The Power of Green |
| |
Cleaning or replacing dirty air-conditioner filters monthly will prevent 550 pounds of carbon dioxide and save you $150 a year.
If every home in New York City replaced 75% of their regular light bulbs with CFLs, the energy saved would be enough to power all the subways and light all the train stations.
If just one in 10 homes used Energy Star-qualified appliances, the change would be like planting 1.7 million new acres of trees.
|
|
| Steam Safety |
| |
If you see steam on Manhattan streets, call us right away at 1-800-75-CONED (1-800-752-6633). Steam is caused by water falling on a steam pipe, a manhole cover, or a steam leak, and we need to check it out. |
|
| You and Your Meter Reader |
|
|
You know why we need to visit, but your pet doesn’t. All too often, pets see us as an intruder. For that reason, we are not allowed to enter a location or yard where a pet is loose. When this happens, we’re sorry to say that you will likely receive an estimated bill. To prevent this, check your bill for the date of the next meter reading and secure your pet on that date. We also read water meters for many New York residents, so your pet may prevent us from reading your water meter as well. And, be sure to clear the path and area around the meter so we can get to it easily.
Thanks,

|
| Bulletin Board |
Enjoy the Hudson River
Con Edison is a proud sponsor of Scenic Hudson, a nonprofit organization that protects the Hudson River and its shoreline. Scenic Hudson has created or enhanced 40 parks, and on August 23, 2008, will hold its annual Park Festival. For information on the festival and other free family events, visit www.scenichudson.org/events.
|
Natural Areas, Parks in Staten Island Visit the Greenbelt, one of the most beautiful all-urban parks in the country. Covering 2,800 acres and located in the heart of Staten Island, the Greenbelt includes natural areas, trails, and a carousel. Access to a system of hiking trails is available through the Greenbelt Nature Center, which is free. The nature center also offers educational programs. For information, visit www.sigreenbelt.org or call 1-718-351-3450.
|
Theater in White Plains
The White Plains Performing Arts Center presents events and offers education and outreach programs that enrich the lives of Westchester County’s diverse population. For more information, visit www.wppac.com.
|
Growing and Greening NYC
Beginning in September 2008, Growing and Greening New York: PlaNYC2030 and the Future of the City will be on view at the Museum of the City of New York. The exhibition will document the sweeping plan to enhance New York’s urban environment and ensure a sustainable future for the city. Among the displayed items will be Con Edison’s environmentally friendly, all-electric vehicle. For more information, visit www.mcny.org.
|
Register to Vote
New York City’s Voter Assistance Commission (VAC) is a nonpartisan organization that helps eligible citizens living in New York City to register to vote and participate in elections. Voter registration and absentee ballot forms in English, Spanish, Chinese, and Korean can be downloaded from VAC’s Web site, which also includes voting information in a number of other languages. Visit www.nyc.gov/html/vac/html/home/home.shtml.
|
| |
The 94,000 miles of underground cable in the Con Edison system could wrap around the Earth 3-1/2 times.
Make bill paying easy. Use e*bill, Pay-by-Internet, or our Direct Payment Plan. Visit www.conEd.com/customercentral.
You can choose green power today for a greener tomorrow. For more information, contact the New York State Public Service Commission at 1-866-GRN-POWR.
|
|
|
|