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customer news
November/December 2009 - (Click here for PDF format)
| Lower Natural Gas Prices Expected |
Natural gas prices have been falling, and that’s good news for customers who use gas for heating. If winter temperatures are normal, we expect home heating bills will be about 12% lower than last year.
We still want you to conserve energy, so here are some suggestions:
- Set the thermostat at 68 degrees during the day and 60 degrees when you go to bed.
- Dirty filters make furnaces work harder and use more energy, so replace them every month.
- Open shades and drapes during the day, and close them at night.
- Caulk and weather-strip spaces around doors and windows.
- Keep drapes/furniture away from radiators and baseboard heaters.
For more energy-saving ideas, visit conEd.com/thepowerofgreen.
You Pay Con Edison, but Where Does the Money Go?
Your Con Edison bill is made of up of three charges: the cost of producing the
energy you use; the price we charge to deliver it; and taxes and fees. The money
we collect for your energy goes to the energy supplier, the cost of delivering
your energy goes to Con Edison, and taxes and fees go to the city, state, and
federal government. The tax piece of the pie chart includes some taxes and
fees that are not itemized on your bill, but are included in supply and delivery
charges. On a typical bill, a customer pays as much in taxes as they pay
Con Edison to deliver their energy.

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| More Incentives to Save Energy |
We’re offering eligible homeowners and small businesses
financial incentives for installing energy-efficient, and moneysaving,
heating, cooling, and hot-water systems. |
Homeowners (one-to-four family homes)
- Install energy-efficient heating and air-conditioning equipment
- Qualify for $200 to $600 rebate
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Small Businesses*
- Free surveys to show you how to spend less and save more
- Free upgrades, including installation of compact fluorescent lights
- Financial incentives up to 70 percent on survey recommendations for additional energy savings
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*average peak demand less than 100 kW
Visit conEd.com/energyefficiency for more information and to learn about other energy-efficiency incentives that will be introduced soon. |
If you invest in energy-efficient products, you may also be eligible for tax
incentives under The American Recovery and Reinvestment Act. For more
information, go to www.irs.gov. |
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| Three Ways to Better Manage Your Energy Bill |
You deserve to get the most for your energy dollar, so consider the following:
Spread energy costs evenly over a 12-month period with our Level Payment Plan. For more information, visit conEd.com/levelpayment.
Purchase energy from independent
suppliers with PowerYourWay and
find out if you qualify for a seven-percent
PowerMove discount. For details, visit poweryourway.com.
Ask about our special payment agreements and extensions if you are having financial difficulties. Call 1-800-75-CONED or visit conEd.com/managemybill.
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| Pay It Green! |
Make receiving and paying your Con
Edison bill totally paperless. Sign up for
our e*bill program and receive your bill
via e-mail — a clean, green option that
saves trees and reduces greenhouse
gas emissions. Then pay electronically at
conEd.com, or through on-line banking.
Or, use our Direct Payment Plan to have
your payment deducted automatically
from your bank account. To find out more
about our billing and payment options,
visit conEd.com/paymentoptions.
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| Help for Those in Need |
The Home Energy Assistance Program (HEAP) offers income-eligible people
grants to help pay their energy bills. In New York City, call the HRA HEAP Hotline,
1-800-692-0557 , or the HRA Infoline, 1-877-472-8411. New York City residents age
60 or older who received a HEAP grant last year are automatically eligible again this
year. If you are age 60 or older and did not receive a HEAP grant last year, call
1-800-692-0557 for an application, or call 311. Westchester
County residents should call the Department of Social
Services, 1-914-995-5619.
If you are a Con Edison customer and
receive a HEAP grant for another
utility or oil company, you may
be eligible for a reduced electric
charge. To qualify, fax a copy of your
HEAP grant award letter to
1-212-844-0110. |
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| Power Problems? We Need to Know! |
We need you to tell us when you
lose electricity, or have partial, dim,
or flickering lights. You can call
1-800-75-CONED (1-800-752-6633)
or log on to conEd.com and click the
“Report an electric service problem”
link. If you use the Web you’ll need
the account number or the telephone
number associated with your account. |
| Staying Safe Around Natural-Gas Pipelines |
- We have more than 4,300 miles
gas pipelines in New York City and
Westchester County.
- Signs of a gas leak include an unpleasant,
rotten egg odor, a white cloud,
mist, fog, or bubbles in standing water,
and a roaring, hissing, or whistling.
- If you think there is a gas leak, leave
your home immediately and take
others with you. If the odor is faint,
open the windows before you leave.
If outside, get well away from the area.
- Once you are a safe distance away,
call 1-800-75-CONED (1-800-752-6633).
National Grid gas customers should
call 1-718-643-4050.
- DO NOT strike a match, smoke, use the
phone, turn lights or appliances on or
off, or start a car. This could produce
sparks that might cause the gas to
explode.
The greatest risk to underground
pipelines is accidental damage during
excavation. The slightest scratch, scrape,
dent, or gauge can result in a gas leak,
resulting in a fire or explosion. Before
you dig, the law requires you to call 811
2 to 10 days in advance. Utility companies
will mark the approximate location of
the lines at no charge to you.
Markers with the name and phone
number of the pipeline operator are
used sometimes to show where a
pipeline is located.
Con Edison continuously monitors and
inspects its gas system. For information
about our Integrity Management Plan,
visit conEd.com/customercentral/gassafety.asp. For information on pipelines,
visit www.npms.phmsa.dot.gov. |
Won’t You Help? |
Our EnergyShare fund, which is administered
by HeartShare Human Services of
New York, helps income-eligible customers
pay outstanding Con Edison bills. We
match every dollar contributed to
EnergyShare by caring customers, friends
of Con Edison, and Con Edison employees.
Please mail your tax-deductible
contribution to EnergyShare, P.O. Box 713,
Buffalo, NY, 14240-0713. Customers can
also add exactly $1 to their monthly bill
for an automatic donation.
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Con Edison Seeks Gas-Rate Increase |
On November 6, 2009, Con Edison filed a
request for new gas rates with the New
York State Public Service Commission
(PSC) to begin October 1, 2010.
Con Edison offered two proposals to
the PSC. The first is a three-year rate
plan that would increase delivery rates
approximately $115.5 million each year
of the plan. Under the proposal, a
typical residential heating customer
paying $242 per month would see an
increase of $16 (6.6%). A typical business
paying $390 per month would see an
increase of $17 (4.4%).
If the PSC does not adopt the three-year
plan, the company proposes a one-year
plan that would increase gas delivery
revenues by $160.8 million in October
2010. Under this proposal, a typical
residential heating customer paying
$242 per month would see an increase
of about $22, or a 9.1% rise. A typical
business paying $390 per month would
see an increase of about $26, or a
6.7% rise.
Con Edison’s three-year plan will
provide our 1.1 million natural-gas
customers with more stable and
predictable base rates. The proposals
support the company’s commitment to
reliability and safety.
The PSC may approve, modify or reject
any or all of the proposed tariff changes.
Among other things, the commission’s
determinations may require revisions of
the proposed amount of the increases
applicable to particular classifications of
service, or changes in rates applicable
to those classifications for which no
increase is proposed by the Company.
For more information, visit conEd.com/publicissues/. |
| Steam Safety |
If you see steam on Manhattan streets, immediately call us at 1-800-75-CONED (1-800-752-6633). Steam is caused by water falling on a steam pipe, a manhole cover, or a steam leak, and we need to check it out. |
| You and Your Meter Reader |
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We don’t mind
if the path to
your meter
is long and
winding. We
do mind if it
is blocked by
tools, trash,
leaves, and
other obstacles.
If your meter
is in a garage or basement, make sure
the doors and stairways, and their
hardware, are in good repair and that
there is adequate lighting. Giving us
safe, clear access means you get an
accurate meter reading and avoid
an estimated bill.
Sincerely,

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A Living Landscape
Discover the beauty of the Hudson
Hills and Highlands at the Teatown
Lake Reservation, Westchester
County’s largest nonprofit nature
preserve, made possible in part with
Con Edison’s support. In addition to
an education center, Teatown offers
15 miles of hiking trails and a two-acre
Wildlife Island. Learn more by visiting
teatown.org. |
Seeds of Education
Increasing environmental awareness
and literacy in the city’s underserved
communities is the goal of the New
York Horticultural Society’s Apple Seed
program. Con Edison helps Apple
Seed provide students with activities
in a garden setting that integrate
science with reading, mathematics,
and writing. To learn more or support
this program, visit hsny.org. |
Enjoy, Explore Latino Culture
El Museo del Barrio is pleased to
present Nexus New York: Latin/American
Artists in the Modern Metropolis, the
inaugural exhibition in its newly
renovated facility. The exhibition
coincides with El Museo’s public
reopening as well as the launch of El
Museo’s 40th Anniversary festivities,
which will continue all year. For more
information, visit elmuseo.org. |
Lincoln and New York
The New-York Historical Society,
with the support of Con Edison, is
sponsoring Lincoln and New York, a
unique exhibit that traces the crucial
relationship between America’s greatest
president and its greatest city. The
exhibition runs through March 25,
2010. For more information, visit
nyhistory.org. |
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Q: What is an appropriate,
but energy-saving temperature, for your refrigerator?
A: 40 F.
Make bill paying easy. Use e*bill, Pay-by-Internet, or our Direct Payment Plan. Visit www.conEd.com/customercentral.
You can choose Green Power today for a greener tomorrow. For more information contact the NYS Public Service Commission, 1-866-GRN-POWR. |
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