Con Edison: Customer Central

Thank you for your interest in Con Edison. To help us respond to your question or concern, please refer to the information below.

For Gas Emergencies
Natural gas is a safe, reliable fuel, but leaks can create fires and explosions. That’s why a strong rotten egg odor is added so you can detect even small gas leaks. Other signs of a leak include a white cloud, mist, fog, or bubbles in standing water and a roaring, hissing, or whistling sound.

If you smell gas or suspect there is a gas leak:

Leave the premises immediately and take others with you.
Open windows before you leave if the odor is faint.
If outdoors, get well away from where you smell the natural gas.
Do not do anything to create a spark that could cause an explosion, such as lighting a match, starting a car, turning appliances, lights, or flashlights on or off, using a telephone or cell phone, and ringing doorbells.
Once you are a safe distance away, call 1-800-75-CONED (1-800-752-6633). National Grid customers call 1-718-643-4050.

For more gas safety information, visit conEd.com/gassafety.

For Electrical Emergencies
If you want to report an electrical emergency, such as a fallen wire, please call our toll-free number 1-800-75-CONED (1-800-752-6633) or if you have your account number or the phone number associated with your account, click here.

To Report an Electric Service Problem
If you need to report a problem with your electric service, click here.

For Steam Emergencies
If you see steam on Manhattan streets, immediately call us at 1-800-75-CONED (1-800-752-6633). Steam is caused by water falling on a steam pipe, a manhole cover, or a steam leak, and we need to check it out.

For Customer Service Questions
If you have a question or concern about your Con Edison bill or service, please call 1-800-75-CONED (1-800-752-6633). Be sure to have your account number handy when you call.

If you call from a touch-tone phone, you can directly access your account using our automated system. Or, you can choose to speak with a representative.

At Customer Service Walk-in Centers
If you prefer to speak to someone in person, you may visit any of our Customer Service Walk-in Centers. For a list of centers, locations, click on the button below.

In Writing
The easiest way to reach us is by calling the telephone number on your bill; however, if you prefer to write, be sure to include your account number and as much information as you can about the question or problem. Please address your correspondence to:
Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Whether you call, write, or visit, we will do our best to provide quick and courteous service. If you disagree about a bill, we will not turn off your service for not paying the amount you are questioning while your inquiry is investigated; however, any amount not in dispute must be paid when due. If you are not satisfied with our response, please ask to speak to a supervisor. If you are still unsatisfied after talking to us, you can call the New York State Public Service Commission (PSC) at 1-800-342-3377 weekdays from 8:30 a.m. to 4:30 p.m.

Telecommunications for the Deaf
We like to make it easy for all of our customers to communicate with us, so we offer a Telecommunications Device for the Deaf (TDD/TTY) to enable speech and hearing impaired customers to contact us directly. The toll-free number for this service is 1-800-642-2308. Remember that you need special teletype/telephone equipment to use this number.