Thank you for your interest in Con Edison. To help us respond to your question or concern, please refer to the information below.
For Gas Emergencies
Natural gas is a safe, reliable fuel, but leaks can create fires and explosions. That’s why a strong rotten egg odor is added so you can detect even small gas leaks. Other signs of a leak include a white cloud, mist, fog, or bubbles in standing water and a roaring, hissing, or whistling sound.
If you smell gas or suspect there is a gas leak:
- Leave the premises immediately and take others with you.
- Open windows before you leave if the odor is faint.
- If outdoors, get well away from where you smell the natural gas.
- Do not do anything to create a spark that could cause an explosion, such as lighting a match, starting a car, turning appliances, lights, or flashlights on or off, using a telephone or cell phone, and ringing doorbells.
- Once you are a safe distance away, call 1-800-75-CONED (1-800-752-6633). National Grid customers call 1-718-643-4050.
For more gas safety information, visit conEd.com/gassafety.
For Electrical Emergencies
If you want to report an electrical emergency, such as a fallen wire, please call our toll-free number 1-800-75-CONED (1-800-752-6633) or if you have your account number or the phone number associated with your account, click here.
To Report an Electric Service Problem
If you need to report a problem with your electric service, click here.
For Steam Emergencies
If you see steam on Manhattan streets, immediately call us at 1-800-75-CONED (1-800-752-6633). Steam is caused by water falling on a steam pipe, a manhole cover, or a steam leak, and we need to check it out.
For E-mail Inquiries
To contact us by e-mail, please click here.
For Customer Service Questions
If you have a question or concern about your Con Edison bill or service, please call 1-800-75-CONED (1-800-752-6633). Be sure to have your account number available when you call. For callers from outside Con Edison's service territory, please dial 1-212-243-1900 for assistance.
If you call from a touch-tone phone, you can directly access your account using our automated system. Or, you can choose to speak with a representative.
At Customer Service Walk-in Centers
If you prefer to speak to someone in person, you may visit any of our Customer Service Walk-in Centers. For a list of centers, locations, click on the button below.
The easiest way to reach us is by calling the telephone number on your bill; however, if you prefer to write, be sure to include your account number and as much information as you can about the question or problem. Please address your correspondence to:
P.O. Box 138
New York, NY 10276-0138
Whether you call, write, or visit, we will do our best to provide quick and courteous service. If you disagree about a bill, we will not turn off your service for not paying the amount you are questioning while your inquiry is investigated; however, any amount not in dispute must be paid when due. If you are not satisfied with our response, please ask to speak to a supervisor. If you are still unsatisfied after talking to us, you can call the New York State Public Service Commission (PSC) at 1-800-342-3377 weekdays from 8:30 a.m. to 4:30 p.m.
Telecommunications for the Deaf
We like to make it easy for all of our customers to communicate with us, so we offer a Telecommunications Device for the Deaf (TDD/TTY) to enable speech and hearing impaired customers to contact us directly. The toll-free number for this service is 1-800-642-2308. Remember that you need special teletype/telephone equipment to use this number.