contact us
During an Emergency | Report Electric Service Problem | e-mail | By Phone | In Writing | In Person | TDD/TTY
For Gas Emergencies
If you have a gas emergency, such as a gas leak, leave the premises immediately if the odor is strong. If the odor is faint, open a window to air out the area, if possible, before you leave. Do not operate any electrical equipment at the location, not even a light switch. Report the leak to Con Edison by calling the emergency number listed below.
When you call, use a telephone off the premises where you smell the gas odor. Our emergency phone service operates 24 hours a day, every day.
Call our toll-free number 1-800-75-CONED (1-800-752-6633)
Gas customers served by National Grid in Brooklyn, Queens, and Staten Island should call 1-718-643-4050.
For Electrical Emergencies
If you want to report an electrical emergency, such as a fallen wire, please call our toll-free number 1-800-75-CONED (1-800-752-6633).
To Report an Electric Service Problem
If you need to report a problem with your electric service, click here.
For Customer Service Questions
If you have a question or concern about your Con Edison bill or service, please call 1-800-75-CONED (1-800-752-6633). Be sure to have your account number handy when you call.
If you call from a touch-tone phone, you can directly access your account using our automated system.
Or, you can choose to speak with a representative.
At Customer Service Walk-in Centers
If you prefer to speak to someone in person, you may visit any of our Customer Service Walk-in Centers. For a list of centers, locations, click on the button below.
In Writing
The easiest way to reach us is by calling the telephone number on your bill; however, if you prefer to write, be sure to include your account number and as much information as you can about the question or problem. Please address your correspondence to:
Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138
Whether you call, write, or visit, we will do our best to provide quick and courteous service. If you disagree about a bill, we will not turn off your service for not paying the amount you are questioning while your inquiry is investigated; however, any amount not in dispute must be paid when due. If you are not satisfied with our response, please ask to speak to a supervisor. If you are still unsatisfied after talking to us, you can call the New York State Public Service Commission (PSC) at 1-800-342-3377 weekdays from 8:30 a.m. to 4:30 p.m.
Telecommunications for the Deaf
We like to make it easy for all of our customers to communicate with us, so we offer a Telecommunications Device for the Deaf (TDD/TTY) to enable speech and hearing impaired customers to contact us directly. The toll-free number for this service is 1-800-642-2308. Remember that you need special teletype/telephone equipment to use this number.
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