|
|
paying
by credit card questions and answers
| Q: |
What
credit cards are accepted? |
| A: |
Our payment agent accepts MasterCard,
American Express, Diners Club, and Discover. |
| Q: |
How
do I pay by credit card? |
| A: |
You
can pay
online, or call us toll-free,
24 hours a day at 1-888-925-5016
and we will process your payment. |
| Q: |
Can
I pay by credit card anytime? |
| A: |
This
convenient payment option is available 24 hours a day, seven days a
week.
|
| Q: |
What
do I need to pay by credit card? |
| A: |
Have
your Con Edison bill, your 15-digit account number, and credit card
information handy.
|
| Q: |
Is
there a fee for using this payment option? |
| A: |
Yes, there is a service fee for making a payment with a credit card. Beginning January 2009, the flat-fee charge for using this payment option has changed and, depending on your account type, there are differing service fees. The fee for residential and most of our nonresidential accounts has been lowered to $4.75 from $4.95. If you are a nonresidential account with an EL9 code as shown on your bill, however, the service fee for using a credit card to pay your bill is now 2.6 percent of the payment amount. Con Edison does not receive any portion of the service fee. |
| Q: |
Why
will I be charged a fee to use my credit
card? |
| A: |
The
credit card providers charge the payment agent a fee. Most merchants
embed this fee in the price of their product or service. Con
Edison’s regulatory-approved rates, however, do not allow for us to
include the fee in your energy bill. The payment agent accepting the
credit card payment on our behalf, therefore, charges the fee. Con
Edison does not receive any portion of this
fee. |
| Q: |
When
will payment be posted to my account? |
| A: |
You
should allow two business days for payment to be posted to your
account. To avoid a late payment charge, please make your payment at
least two business days before the payment due date shown on your
bill.
|
|
|
