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Call 1-800-75-CONED (1-800-752-6633)
If you smell gas or suspect there is a gas leak:
- Leave the premises immediately and take others with you.
- If outdoors, get well away from where you smell the natural gas.
- Do not do anything to create a spark that could cause an explosion, such as lighting a match, starting a car, turning appliances, lights, or flashlights on or off, using a telephone or cell phone, and ringing doorbells.
- Once you are a safe distance away, call 1-800-75-CONED (1-800-752-6633). National Grid customers call 1-718-643-4050.
The easiest way to reach us is by calling the telephone number on your bill; however, if you prefer to write, be sure to include your account number and as much information as you can about the question or problem. Please address your correspondence to:
P.O. Box 138
New York, NY 10276-0138
Telecommunications for the Deaf
The toll-free number for this service is 1-800-642-2308.
Whether you call, write, or visit, we will do our best to provide quick and courteous service. If you disagree about a bill, we will not turn off your service for not paying the amount you are questioning while your inquiry is investigated; however, any amount not in dispute must be paid when due. If you are not satisfied with our response, please ask to speak to a supervisor. If you are still unsatisfied after talking to us, you can call the New York State Public Service Commission (PSC) at 1-800-342-3377 weekdays from 8:30 a.m. to 4:30 p.m.