Try This First
Call 911 or 1-800-75-CONED (1-800-752-6633)
If you smell gas or suspect a gas leak:
If you see a downed power line, keep your distance and call 911 or 1-800-75-CONED (1-800-752-6633).
If you see steam coming from a Manhattan manhole, call us and we'll check it out.
The easiest way to reach us is by calling the telephone number on your bill; however, if you prefer to write, be sure to include your account number and as much information as you can about the question or problem. Please address your correspondence to:
Telecommunications for the Deaf
The toll-free number for this service is 1-800-642-2308.
Whether you call, write, or visit, we will do our best to provide quick and courteous service. If you disagree about a bill, we will not turn off your service for not paying the amount you are questioning while your inquiry is investigated; however, any amount not in dispute must be paid when due. If you are not satisfied with our response, please ask to speak to a supervisor. If you are still unsatisfied after talking to us, you can call the New York State Public Service Commission (PSC) at 1-800-342-3377 weekdays from 8:30 a.m. to 4:30 p.m.