Con Edison: Customer Central - claims information

claims information

If you have incurred spoilage losses during a power outage, you may file a claim with Con Edison. To file a claim, either fill out a claim form or write a letter within 30 days of the power outage.

Regrettably, Con Edison cannot provide reimbursement for losses sustained as a result of power outages caused by storms.

Residential Customers:

	You may file a claim, up to a maximum of $450, for actual losses of food and medicine spoiled due to lack of refrigeration.
	Claims up to $200 must include an itemized list.
	Claims over $200 must include an itemized list and proof of loss. Examples of acceptable proof of loss include cash register tapes, store or credit card receipts, cancelled checks, and photographs of spoiled items.
	Reimbursement is limited to food and medicine spoilage.
	Losses for damage to motors, equipment, or appliances are not reimbursable under the electric rate schedule.
	Residential Claim Form (You will need Adobe Acrobat Reader to view or print this form.)

Commercial Customers:

	You may file a claim, up to a maximum of $9,000, for actual losses of perishable merchandise spoiled due to lack of refrigeration.
	Claims must include an itemized list and proof of loss.
	Reimbursement is limited to spoilage of perishable merchandise.
	Losses for damage to motors, equipment, or appliances are not reimbursable under the electric rate schedule.
	Commercial Claim Form (You will need Adobe Acrobat Reader to view or print this form.)

All claims are subject to review. Whether a claim will be honored, and the amount paid, depends upon the facts and circumstances of the interruption and the type of damage incurred. Claims will be considered if the loss resulted from a local distribution system failure that lasted for 12 hours or more within a 24-hour period. Regrettably, claims for losses sustained as a result of power outages caused by conditions beyond Con Edison's control, such as storms, floods, vandalism, strikes, or fires or accidents external to our operations, cannot be honored. Reimbursement is subject to the provisions of Con Edison's Electric Rate Schedule.

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