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Payment Plans and Assistance

Having trouble paying your bill? We want to help. Understand your payment options and get back on track if you fall behind.

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Financial Assistance Advisor
Not sure which assistance programs you qualify for? Let’s explore your options. 
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Having trouble paying your bill? We can help you pay down your outstanding balance.

Payment Agreement

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Budget easily and avoid seasonal spikes by spreading your payments evenly across the year.

Budget Billing

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If you receive benefits from a governmental assistance program, you may qualify for a discount on your bill.

Energy Affordability Program

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Financial Assistance Programs

You may be eligible for discounts on your energy bill and more.

SEE IF YOU QUALIFY

Payment Extensions

Need extra time to pay your bill? You may be able to request an extension of up to 10 days.

Request an Extension

Financial Statement Form

If you meet certain income requirements, you may be eligible for special payment agreement terms.

SEE IF YOU QUALIFY

Senior Services

If you’re 62 or older and your bills total less than $420 a year, you may qualify for quarterly billing.

Learn more

Financial Assistance Programs

You may be eligible for discounts on your energy bill and more.

SEE IF YOU QUALIFY

Assistance for Business Customers

You may be eligible for certain government-run assistance programs.

Learn More

Special Services

If you need special attention, we can help. Learn more about free services that can make your life easier.

Learn more

Resource Direct

Please call us if you need help signing up for My Account or getting payment assistance.

1-212-358-4565

*If you have provided Con Edison with your cell phone number, you may receive “Con Ed Alert” messages from 1-877-262-6633 when your bill is overdue. Please verify your phone number and update it if necessary. If you wish to stop receiving these notifications, text STOP to 1-877-262-6633.

 

Message and data rates may apply. Message frequency depends on user. These would be charged by, and be payable by you to, your mobile service provider. You acknowledge, understand, and agree that we shall not be held liable for any delays in the receipt of our text message to you, as its delivery is subject to effective transmission from your mobile service provider. Carriers are not liable for delayed or undelivered messages. In addition, if you decide you no longer want to subscribe, text STOP to 1-877-262-6633 to cancel. Content may not be available on all carriers. Data obtained by us from you in connection with our providing you the text messages as described above may include your cellular number, the name of your mobile service provider, and the date, time, and content of the text messages we send you. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We may use this information to contact you and to provide the text messages you have requested. If you have any questions regarding the above terms or the types of text messages to be received by you as described above, text HELP to 1-877-262-6633 for information or contact us at 1-877-752-6633.

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